Jessica joined RWA in 2018, having graduated with a First Class Honours degree in Film Studies. Her role as a content designer involves developing new and engaging e-learning modules as well as assisting in the creation of articles for Insight.
FCA Publishes Consumer Duty Webinar and Transcript

The FCA has published a recording and transcript of its December 2023 webinar which gives participants a better understanding of the next steps for the Consumer Duty.
To view the webinar, click here. Alternatively, view the transcript here.
As a reminder for learners on the Development Zone, we also have a range of Consumer Duty courses in their course catalogue, including:
- Consumer Duty – An Introduction
- Consumer Harm: Identification, Prevention, and the Consumer Duty
- Customer Service: The Channels of Communication
For those not currently using the system, you can find out more and request a free 14-day trial here: https://mydevelopment.zone/#getStarted