Demonstrating Return on Investment and E-Learning

Investing in a platform to support Learning and Development across your organisation can be a significant commitment in terms of both time and other resources.  When implementing a new training platform, it can be easy to become overwhelmed by the range of statistics and measures being presented to you and can be a real challenge to judge just what is important.  While monitoring assessments and tracking progress data gives an overview of performance across your firm, it often only gives part of the story in terms of wider engagement with the platform. 

One of the benefits of the Development Zone is that the same platform powers the learning of a wide range of different firms, which gives us the opportunity to work with a diverse range of training teams – from an individual within a small firm with responsibility for training, right through to team leaders and managers of dedicated training teams responsible for training and development across multiple locations.  This experience helps us to understand what is important when considering the range and depth of reports available.

We consider four types of report to measure performance on the Development Zone – three driven directly by individual learners, and the fourth being driven by analysing the performance and behaviour of your entire organisation and providing the “bigger picture”.

Activity is recorded whenever you attempt a task that is assessed on the platform.  This includes the core gap analysis exercises linked to many of the courses in the content catalogue, as well as when completing the range of custom activities that can be added/created by your own firm, such as marking reading material as read or completing a custom quiz or custom task.  The platform records data automatically and stores it in your Activity Record.

Progress is tracked by the DevZone via your T&C Plan, where it matches your activity and assessment results against the requirements of each item on your plan (and the deadlines set for them).  Progress is updated automatically by the platform as you complete each item, although for some more complex activities it can take a few minutes to update the status (e.g. for some complex pathways and custom pathways).

The third individual measure is perhaps the most important: your Continuing Professional Development (CPD) Record.  While activity and progress records on the Development Zone are important, your CPD Record brings everything together to form a single, central record of how you have developed and maintained your knowledge and understanding, why you have done it and how it has influenced your performance.  Unlike activity and progress, CPD is not recorded automatically.  This is because CPD should reflect your individual learning needs and should be related to the role that you perform.

Finally, analysis is provided through the reporting dashboard available to team leaders, supervisors and firm admins, providing access to customised analytics such as the custom dashboards, the firm overview report, and our AI-driven “Insight” report.  This powerful suite of tools includes options to schedule analytics on a regular basis to help demonstrate how your organisation is using the platform, and, in the case of the Insight report, provide additional help and support to get more from the platform – by using different tools, or by highlighting areas of strength and weakness.

Each of the different types of measure is important in its own right, and each provides valuable information about the learners in your firm.  None of the measures tell the full story in isolation, so it’s important that you use a combination of all four before making key decisions.  The analysis tools will often help by signposting specific reports that will help you get a better understanding of how your learners and your firm are performing.

For more information about the wide range of reports available, we recommend visiting the DevZone Academy (via the Support option on any page) and exploring the range of topics available.

About the author

After gaining a degree in Computer Science, Tim spent nine years teaching in a number of secondary schools (11-19 year olds) in Wales.  For the majority of his time teaching, Tim led a highly successful team of teachers delivering vocational ICT qualifications and reached the level of Associate Assistant Headteacher before leaving teaching.  He has also been a senior examiner and moderator for one of the UK's largest awarding bodies.  Since 2013 he has been the senior developer for the Development Zone.

Get RWA Insight In Your Inbox

Regular business news and commentary delivered direct to your inbox each week. Sign up here