Bridging the gap. Embracing self-discovery through e-Learning

e-Learning has gone through many incarnations since its inception in the late 1990s.

For those who experienced early iterations almost thirty years ago, the experience was probably prosaic and frustrating, as designers and course creators grappled with the opportunity that new technology presented.

Early e-Learning solutions typically used a tick-box approach to learning, with assessments asking you to remember what you just went through. While short-term recall is fine, the learning is more or less forgotten instantly.

Why? While these early examples told you what it wanted you to know, you weren't exposed to any level of self-discovery, and it is the journey towards self-discovery that lies at the very heart of truly effective learning, which is where gap analysis comes in.

What is gap analysis?

The Aviva Development Zone uses a formative approach to learning, which begins with an initial ten-question assessment to determine the learner’s level of existing knowledge. The learner can then access the course module and progress through the learning material, before re-visiting the ten-question assessment.

Our award-winning ‘gap analysis - module - gap revisited – reward’ platform is a refreshing way to access courseware in a clearly defined and easy to use on-screen journey.

The gap analysis approach provides useful insights for the individual as it is designed to reveal and measure what you know, but more importantly, what you don't know. It also provides greater insight for the firm, as it allows them to understand where energies need to be spent. Once a firm or learner knows where their gaps are, they can begin to address their learning needs by allocating or attempting the course directly aligned to the area that fills the gap.

As a learner’s journey develops, all their results are numerically benchmarked against industry peers so that they can see how well they compare.

On average, learners achieve 54% on the initial gap analysis. Once they have completed the learning material, the average increases to over 80% (80% being the minimum expected score as standard).

Gap analysis is a vital part of monitoring competence as you are understanding not just outcomes but also the initial state.

It’s up to the learner to decide if they want to chase the 100% and it is important to acknowledge that your knowledge and/or understanding can change over time. You can revisit your gap analysis at any time to refresh and sense check.

Bridging the gap in professional development

Your journey of professional development begins and ends with you. It is an individual’s responsibility to dedicate themselves to continual professional development.  Ideally, an individual would possess a natural curiosity to want to know more, which would fuel their learning journey. The individual should also have access to resources that support their journey, in the most exacting way possible.

Furthermore, with the introduction of IDD, each insurance professional will have a regulatory obligation to complete a minimum number of CPD hours per year and demonstrate that they have a minimum necessary knowledge across eight core areas. These minimum criteria need to be measured and the self-certification of this provides;

  • Fulfilment - rewarding the individual’s personal learning journey
  • Satisfaction for the regulator - which is a marker of your professionalism

The Aviva Development Zone IDD Pathway, which launched at the start of September 2018, has already received a phenomenal amount of traffic. In the 12 days since launch, IDD pathway course materials have been clicked over 28,000 times. We have also seen the initial gap analysis score of 64.23% increase to 85.28% when the assessment was revisited following the learning material.

The 21.05% increase in score following the individuals time spent on the course material clearly demonstrates an increase in knowledge. This score is demonstrable and helps meet the IDD requirement to demonstrate that the learner has the minimum necessary level of knowledge.

If you would like to discuss how to fully utilise the Aviva Development Zone and how it can help meet the regulatory requirements of the IDD, please contact the team at RWA.

As always, we are with you all the way!


About the author

Stu has over 20 years of experience in overseas operations, local authority and financial services. He specialises in sales, service and learning and development.

At RWA, Stu is responsible for e-Learning solutions. He works closely with clients of the Aviva Development Zone, onboarding them and providing on-going support, making sure our clients are maximising their own opportunities with our learning systems and their internal training and competence. Stu works closely with the RWA development team in designing and innovating new L&D products.

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