Active listening plays a crucial role for insurance agents. This article outlines the essence of active listening, which goes beyond just hearing and involves understanding the client’s true needs and motivations.
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At least $10tn of insurance cover needed to finance net zero, according to report
Joint research published by Howden and Boston Consulting Group (BCG) highlights the crucial role of insurance in enabling the climate transition and warns that significant challenges lay ahead for the sector.
Cultivating Inclusive Workplaces in Financial Services: Beyond Pride Month
To mark Pride Month 2024, this article explores how the financial services sector can take meaningful steps to cultivate inclusive, safe, and supportive workplaces, and the importance of doing so for both employees and the customers they serve within the LGBTQ+ community.
Online teaching: A battle between forced learning and engagement
This article explores how UKGI Learning Solutions plans to boost learning and engagement by transforming the approach to e-learning courses.
Why brokers could never be displaced by AI
This article will explore why the value of insurance brokers means that they will never be displaced by AI.
8 ways to boost your firm’s operational resilience
This article explores how firms can build operational resilience, why it is important, and how it aligns with other regulatory and ethical obligations.
Insurance Customers Working Harder to Shop Around, According to Premium Credit Research
New research suggests that customers are putting more effort into shopping around for better insurance deals. This article highlights some of the key findings.
Perfectionism: An Imperfect Way to Work
Being productive is what many of us strive for. However, being a perfectionist in the workplace can have a negative impact on your productivity. So, what can we do to ensure that our productivity is not being compromised by our need of perfectionism?