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A recent speech from the FCA’s Nikhil Rathi has highlighted the importance of extending financial inclusion as well as what trends in the industry could provide the solution.  

When was the last time you wanted to complain, but didn’t? This article discusses why raising a complaint can be an exercise in problem-solving for businesses wanting to improve consumer outcomes.

Last week we discussed the FCA and PRA’s Consultation Papers on improving diversity and inclusion in the workplace. In this article, Regine Tse examines why improving diversity and inclusion is important.

The FCA has set out its priorities for the insurance market for the next three years, outlining specific risks of harm, and outlining the regulator’s expectations for firms to manage these issues.

The FCA and the PRA have both published their Consultation Papers on Diversity and Inclusion in the Financial Sector. 

Custom content can be so much more than just courses. In this case study, we explore how one firm has adapted custom content tools to enhance the learning experience for their users.

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‘Dear CEO’ letters have been sent out to insurers with a warning for firms to take more action to ensure good outcomes for consumers.

Soft skills are becoming a valuable quality when recruiting new talent to the workplace. This article examines how developing soft skills can be beneficial for firms and employees.