Blog

This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week looks at good practice when creating a glossary and provides examples that firms can build on.

The FCA has expressed their concerns for the overall quality of current ESG strategies and have identified key areas most at risk. This article examines what firms need to address when managing their own ESG targets.

Under the Consumer Duty, firms must enable and support customers to pursue their financial objectives throughout the customer journey. In this article, we will look at how you can support your customers throughout the lifecycle of a product or service.

This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week looks at 6 things brokers should consider when compiling a glossary of significant or onerous terms.

Insurance firms must evaluate their training to analyse the success of training programmes. This includes two key areas: training outcomes, which measure desired results, and training effectiveness, which monitors engagement and learning progress. In this article, we explain how firms can measure the success of training programmes.

Emotions are inevitably a part of everyday experiences in the workplace, however, sometimes they can negatively affect your staff. In this article, we look at how being able to understand and regulate your emotions, as well as the emotions of others, can lead to success in management.

Introducing inclusive hiring practices is a good first step to creating a diverse workforce. But how can businesses ensure they create a culture of inclusivity that builds trust, provides employees with a sense of belonging, and helps to retain diverse talent?

For senior management in the insurance sector, promoting and investing in upskilling should be a top priority. It is vital to make learning and development an integral part of the company culture, prioritised by leaders and consistently communicated as a key value.

This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week looks at ensuring that a client’s Demands and Needs are properly met and how they could be the author of their own loss.