‘Dear CEO’ letters have been sent out to insurers with a warning for firms to take more action to ensure good outcomes for consumers.

Soft skills are becoming a valuable quality when recruiting new talent to the workplace. This article examines how developing soft skills can be beneficial for firms and employees.  

With news of more businesses requiring employees to return to the office, we examine what employers can do to improve employee retention and overall job satisfaction.

Following the recent safety concerns and increased news coverage on buildings containing Reinforced Autoclaved Aerated Concrete (RAAC), this article explores the wider implications for the insurance sector. 

Are you a visual learner, or do you prefer to learn by doing? This article examines how e-learning can be designed to suit different learning styles.

The Association of British Insurers (ABI) has reported a slight decline in the number of insurance scams being committed, however, it has warned that the value of insurance fraud has increased as criminals become more ambitious.

In this article, we discuss the importance of developing an induction program and provide guidance on how to do it effectively.

Inflation of motor insurance claims continues to be a hot topic among insurers, with vehicle theft, repair and personal injury claims having reportedly increased by 14% since the beginning of 2023.

Recent research has found that more consumers prefer to fix broken or damaged items instead of replacing them. This article examines the findings and what this means for more sustainable practices in insurance.

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