‘Dear CEO’ letters have been sent out to insurers with a warning for firms to take more action to ensure good outcomes for consumers.
Don’t Overlook ‘Soft Skills’
Soft skills are becoming a valuable quality when recruiting new talent to the workplace. This article examines how developing soft skills can be beneficial for firms and employees.
Hybrid Working and Employee Retention
With news of more businesses requiring employees to return to the office, we examine what employers can do to improve employee retention and overall job satisfaction.
RAAC’ing up the cost: Insurance sector responds as RAAC crisis continues
Following the recent safety concerns and increased news coverage on buildings containing Reinforced Autoclaved Aerated Concrete (RAAC), this article explores the wider implications for the insurance sector.
Finding a Learning Style that’s Right for You
Are you a visual learner, or do you prefer to learn by doing? This article examines how e-learning can be designed to suit different learning styles.
The True Cost of Insurance Fraud: Understanding the Impact on Consumers and the Industry
The Association of British Insurers (ABI) has reported a slight decline in the number of insurance scams being committed, however, it has warned that the value of insurance fraud has increased as criminals become more ambitious.
Starting from the Beginning: Designing an Effective Induction Programme
In this article, we discuss the importance of developing an induction program and provide guidance on how to do it effectively.
Potholes and Payouts: The surging cost of motor insurance claims
Inflation of motor insurance claims continues to be a hot topic among insurers, with vehicle theft, repair and personal injury claims having reportedly increased by 14% since the beginning of 2023.
Repair vs. Replace: The move towards sustainability
Recent research has found that more consumers prefer to fix broken or damaged items instead of replacing them. This article examines the findings and what this means for more sustainable practices in insurance.