In today’s age, customers expect high-quality, consistent content from brands. Content marketing helps you build trust, develop relationships, improve conversions, and generate leads. How can insurance firms create a content marketing strategy?

As we enter 2023, the insurance industry is facing several challenges and opportunities. In the face of changing customer needs, new technologies, and evolving regulatory environments, insurance firms must adapt to stay competitive. Here are some key trends and predictions for the insurance industry in 2023.

A recent publication from the FCA has indicated that while many firms are showing improvement towards diverse representation and inclusive cultures, there is still more that needs to be done.

The new rules under the Appointed Representative regime require principal firms to provide the regulator with more information on their ARs and IARs. What must firms submit under the regulator’s recent data request?

With 2023 just on the horizon, have you taken time to reflect on the CPD activities you have undertaken over the last 12 months?

OpenAI recently released a chatbot that allows Artificial Intelligence (AI) to answer questions in a chat-like interface and take context from previously asked questions, to deliver relevant answers. Within a week, it surpassed 1 million users. But how will AI be used in the insurance industry?

We recently looked at how the price and value outcome of the FCA’s new Consumer Duty requires firms to ensure their clients receive fair value and what fair value really means. But how can firms assess the value of their products and services?

In November, GCHQ and BAE Systems both issued an appeal to attract more neurodivergent employees. Having a more diverse team of people can lead to innovation but how do you attract neurodiverse employees and make the recruitment process inclusive?

The FCA has issued a warning against undervaluing items when settling claims, especially at a time where more consumers are being affected by the rising cost of living.  

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