The term ‘quiet quitting’ has recently been trending but where does the term come from, what does it mean, and how can employers address quiet quitting?
Supporting Consumers Through Financial Difficulties
With the rising cost of living putting pressure on many consumers, how can firms ensure they are doing enough to provide their clients with appropriate support and care?
Not Everyone Can Be Protected from All Harm
Over the last two weeks, we have explored the concept of ‘harm’ under the Consumer Duty and what practical solutions can be implemented to ‘avoid causing foreseeable harm’ but to what extent are firms expected to protect their customers?
Can Peer Coaching Create Better Leaders?
Peer coaching is mentoring between colleagues who have no authority over each other. This allows people to share knowledge, feedback, and challenges and could help you to identify your next team leader or manager.
How Can a Firm Avoid Causing Foreseeable Harm?
Under the cross-cutting rules of the FCA’s new Consumer Duty, firms should seek to avoid causing foreseeable harm at all stages of the customer journey. What practical action can they take to achieve this?
How can you record your CPD?
What should a CPD record include and how can the Development Zone help you to provide evidence of your learning journey?
How A Social Media Policy Can Protect Your Firms Brand
For businesses, social media is an invaluable tool to connect and communicate with existing and potential customers but are you aware of the dangers of not having a social media policy?
What is Foreseeable Harm?
To ‘avoid causing foreseeable harm to retail customers’ is the second of three cross-cutting rules under the FCA’s new Consumer Duty. What is ‘harm’, and how might a firm knowingly or unknowingly, cause harm to their customers?