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The FCA has recently set out new best practice guidance to help firms do more to protect vulnerable consumers.

The coronavirus pandemic is giving organisations a ‘chance to think differently’ about what they do, how, where and when they do it, but how it will affect the way that we train our staff and monitor their competence in the future?

Due to the coronavirus pandemic, many employers are likely to turn to videoconferencing when looking to recruit. How can employers and potential recruits make the most of this new way of interviewing?

At the end of August, we will be rolling out some enhancements to the Aviva Development Zone that will help our learners get more from the platform.

Following the recent re-imposition of travel restrictions for those returning from Spain, how can employers manage these quarantine periods?

Insurance brokers are well-versed in determining customers’ wants and needs, along with establishing other factors such as affordability, each individual customer’s knowledge of insurance and fact finds. But how many have considered turning this profiling skill set towards marketing and growth?

The FCA has launched its updated and enhanced Financial Services Register to protect consumers.

Traditional business methods, such as networking, word of mouth and visiting clients, have been rocked as a result of the coronavirus pandemic. This will have left many brokers asking the question – where will new business come from?

As many offices begin to settle down to the “new normal”, there will need to be a renewed focus on ensuring that staff are competent in their roles and continuing to record CPD.

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