When was the last time you wanted to complain, but didn’t? The stereotype that the British are reluctant to complain is backed up by recent research commissioned by the FCA.
The Art of Negotiation
Thanks to Brexit, ‘negotiation’ is the word on everyone’s mind at the moment. Nathan Matthews looks at why possessing good negotiation skills is crucial in business.
Understanding the Different Approaches to Regulation
Kirk Ford provides an overview of the different approaches to regulation.
Fair Analysis: Exploding the Myth of Customer Advantage?
Robin Wood follows up his recent article with further debate on fair analysis.
Brexit: Proposed Changes to the FCA Handbook and Binding Technical Standards
The FCA has been considering the potential outcomes of the Brexit negotiations and has proposed amendments to its Handbook.
What company details do I need to show on my stationery?
Terence Clark provides guidance on the exact wording required for an FCA authorisation statement.
20 Things an Insurance Broker Needs to Think About
Robin Wood reflects upon a year of change and collates a list of the pertinent rules, regulations and legislation an insurance broker has to think about as we approach 2019.