Retaining customers is a fundamental principle of good business practice. Existing customers are often the most profitable, so building a greater understanding of your clients is a topic which deserves significant consideration.
Treating Customers Fairly (TCF)
Peter Stokes takes a close look at TCF and outlines how it can be implemented and assessed.
New courses available on the Development Zone
This month our course catalogue has continued to grow with 21 new courses added to the library...
Introducing the Aviva Development Zone GDPR pathway
GDPR – Barely a day goes by without these four letters getting a mention!
Let's take a breath. Let's do this steadily, methodically and at a pace that ensures no one has to panic…
Commercial or Consumer?
Do you know the difference between a commercial customer and a consumer? Seems like a straightforward question, right?
Can a fee be charged for arranging credit?
Terence Clark explores the practice of charging a fee for arranging credit...
Completion of Form J on your GABRIEL return
Completing Form J of the GABRIEL return can be daunting. Peter Stokes outlines the process...
Throwing a ‘sickie’ - therapeutic or foolish?
Is there ever justification for an employee who is on sick leave to be anywhere but in their sick bed?