How many businesses when asked about training think it’s expensive and something that will take employees away from their work? If you think this, then you are doing your people a huge disservice.

For many, simply hearing the four letters ‘GDPR’ will cause their heads to slump, their arms to fold, and their general mood to sink to a level that even a good cup of coffee can’t lift.

Complaint reduction and handling need commitment and buy-in from all, not just high-level commentary.

Whether you are currently marketing your business, in active discussions about a sale, considering handing the business on to the next generation, or you are a business owner approaching the end of your career, this blog will help you begin to lay the foundation stones for your eventual exit or hand over.

Modern mobile devices are a tool, but whilst they are referred to as ‘Smartphones’, recent research shows that actually using them to make phone calls does not even make the top 10 lists of the most common uses!

Mobile devices offer a world of knowledge to their users, and it’s at their fingertips all the time. It is no surprise, therefore, that mobile learning is on the rise.

The team at RWA has compiled its quarterly review of the Financial Conduct Authority's communication documents, covering the period from July - October 2017.

If you are an appointed person or are responsible for compliance within your firm, it is important that you scan through the review, to keep up to date with the latest FCA documentation.

It has been just over six months since Steve Walton joined the team at RWA; we caught up with him to learn about his initial experiences and the advice he has to offer to those in the GI sector.

Terence Clark, chairman at RWA, provides an overview of the latest IDD consultation paper.

Do you need to record telephone calls? RWA Director, Ian Ritchie, provides some practical advice.

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