The first CMA reporting statement is due from Insurance Brokers on 1 August 2016.

Last week's publication by the FCA on its thematic review of Appointed Representatives (ARs) has been much commented upon in the trade press this week.

Without reflection, meaningful development can be hard to achieve.

Hopefully by now, all the changes in the various facets of the new complaints rules have been embedded in your procedures. So, it is a good time to address what has now become a common question. Is a negative review or comment on a social media site or similar review sites a complaint?

We have recently commented on the need to perform DBS checks on all new candidates for Approved Person status and noted the FCA expectation that such checks will be performed on an Enhanced basis.

For most general insurance brokers, new Approved Persons will be potential new directors or partners.

Get RWA Insight In Your Inbox

Regular business news and commentary delivered direct to your inbox each week. Sign up here