The FOS now expects a caseload of 210,000 complaints in 2024/25- a 15% rise from its previous prediction of 181,300 and 27% more than it recorded in 2022/23.
Blog
What Counts as CPD?
This article outlines the importance of CPD, and how to approach it to enrich the learning and development of staff and allow individuals to contribute to the success of a firm.
Key Employment Law changes to be aware of this April
Several new employment laws come into force from April 2024. Firms should be aware of any changes to their obligations to employees and ensure that policies and processes are revised to avoid falling foul of the new rules.
New statutory duty on employers to prevent workplace sexual harassment
The Worker Protection Act 2023, (Amendment of Equality Act 2010) received Royal Assent on the 26th October and will come into force on the 27 October 2024.
The RSA Broker Leader Programme Signs Off In Style
Searchlight was delighted to attend the graduation ceremony for this year's RSA Broker Leader Programme cohort in London
FCA review sparks concerns over insurers’ valuation of written-off or stolen vehicles
An FCA review has found evidence to suggest some firms are offering customers less than the market value of their written-off or stolen vehicles - in some cases, providing lower offers and increasing them only when a customer negotiates or complains.
The FCA Business Plan 2024/25 and Supporting Information
The FCA has set out a programme of work for the final year of its 3-year strategy. The planned programme of work builds on progress made over recent years to become a “more outcomes-based, assertive and data-led regulator”.
FCA publishes Guidance Clarifying its Expectations for Promoting Financial Services via Social Media
The FCA has published Guidance clarifying its expectations of firms and ‘finfluencers’ promoting financial services across all social media channels, including memes, reels and gaming streams.
UKGI MD Delivers DE&I Speech at Female Alliance in Business Conference
UKGI MD, Nikki Bennett, was invited to speak about diversity, equity and inclusion at the recent Female Alliance in Business conference hosted by the Clear Group.