Tom Wood explores the barriers around physical and mental disabilities, why organisations should focus on the human first and not a disability and whether the word ‘disability’ is even appropriate in modern society.
PROD 4 - What you need to know...
PROD 4 is a part of the IDD, which is being promoted as something alarming by some commentators in the market. Robin Wood outlines what you need to know...
Aviva Development Zone: Making an impact on IDD
With the Insurance Distribution Directive about to come into effect, it feels like a good time to analyse the results of the baseline knowledge of UK insurance brokers on the market and IDD itself.
IDD - Check on the basics. Do you have the minimum necessary knowledge?
Kate Foreman explains how a minimum necessary knowledge and understanding of insurance can be revealed and benchmarked via the use of structured assessments.
Bridging the gap. Embracing self-discovery through e-Learning
The gap analysis approach to learning measures what you know, but more importantly, what you don't know.
Alerting customers to the existence of FOS
Terence Clark outlines the rules regarding FOS website statements.
FCA launches 'Track My Connect Application' initiative
The FCA has launched the first of three phased updates to the Connect platform.