A study conducted by Which? found distress and inconvenience to consumers were recorded in nearly two-thirds of complaints upheld by the Financial Ombudsman Service in 2023, with delays at a five-year high.
Blog
UKGI MD, Nikki Bennett, speaks at amii Summit
Nikki Bennett delivered an insightful speech at this year's Association of Medical Insurers and Intermediaries summit, speaking about Consumer Duty and the importance of supporting vulnerable customers.
A Successful BIBA Conference for UKGI
UKGI and UKGI Learning Solutions combined to host a busy exhibition stand at this year's BIBA Conference in Manchester.
Unlocking Financial Support for Neurodiverse Individuals
Neurodiversity encompasses a wide range of neurological differences, including dyslexia, dyspraxia, autism, and ADHD, among others. While these differences bring unique perspectives and talents to the table, they also present distinct challenges, especially in managing finances.
Supporting Victims of Economic/Financial Abuse
The FCA recently published a blog written by Joanna Legg, FCA Head of Consumer Policy & Outcomes, calling for more collaboration across the financial services sector in improving the outcomes of victims of domestic and financial abuse. This article looks at the ways in which the insurance industry could play an important part in detecting abuse, providing support to victims, and securing better consumer outcomes.
Strategies for Aligning Policies, Procedures, and Culture with SM&CR
Amidst increased scrutiny surrounding how firms within the financial services deal with non-financial misconduct, this article explores how firms can reasonably ensure policies and procedures comply with SM&CR and demonstrate a culture of transparency, accountability, and integrity.
Major UK insurance associations unite with National Cyber Security Centre to combat ransomware
The Association of British Insurers (ABI), British Insurance Brokers’ Association (BIBA), International Underwriting Association (IUA) and GCHQ’s National Cyber Security Centre have united in a bid to strengthen UK cyber resilience and reduce ransom payments made by victims of cybercrime.
FCA Identifies Good and Bad Practice in Oversight of ARs by Principals
In April 2024, the FCA published its findings arising from their review of Appointed Representatives (ARs) and Introducer Appointed Representatives (IARs) who undertake Credit Broking. The findings highlight both good and bad practices of Principal firms in relation to the appointment, monitoring, and termination of AR relationships.
FCA BIBA speech 2024
In her speech at the 2024 BIBA Conference, Emily Shepperd, FCA Chief Operating Officer, urged brokers to take the lead in demonstrating their value to customers and the wider financial ecosystem.