The FCA has launched a consultation on proposed guidance for firms regarding the consistent fair treatment of vulnerable customers.
Thinking Beyond Implementation
SM&CR comes into effect in a few months. The new regime should be treated not just as a list to be ticked off by 9 December 2019 but also as an opportunity to embed genuine cultural change throughout an organisation.
FCA’s Gabriel Platform to be Replaced
The FCA has announced plans to replace its data collection system, Gabriel, and improve the way regulatory data is collected from firms.
Data Protection Regulator Bares Its Teeth
A year on from the implementation of GDPR, it is clear that the ICO is prepared to use its powers, with significant fines announced for British Airways and Marriott International. Is this a wake-up call for all firms who handle personal data?
Preserving the Nation’s Insurance Heritage
Drawing on his experience in the heritage and museums sector, Dr Nathan Matthews looks at the potential of a proposed museum of insurance – including what it might look like and how it will benefit the industry.
What do we mean by Gap Analysis?
The gap analysis model helps learners better understand their weaknesses and the areas in which they need to improve. Evidencing this improvement is crucial, not only for personal and professional development, but from a regulatory perspective too.
FCA Publishes its Annual Report and Accounts 2018/19
The FCA has published its annual report and accounts, looking back on the key pieces of work undertaken throughout the period 2018/19.
Recognising the Signs of Aggression
When working in a public-facing, customer service role, it is important to be able to recognise when somebody is displaying aggressive behaviour. How can we successfully recognise and deal with challenging customer service situations?