Blog

The CII has published a summary of findings from its recent ‘Road to Consumer Trust’ roundtable, which explored how firms, practitioners and other stakeholders can collaborate to raise the standard of care offered to insurance policyholders following the introduction of the Consumer Duty.

This article explores practical, employee-centric strategies brokers can employ to improve performance, secure sustained professional growth and development, and boost client satisfaction. 

UKGI Ltd is delighted to announce that it has completed on the purchase of Fast Lane Training and Consultancy's book of regional compliance advisory and training clients, effective from the 1st January 2025.

The ASA has published a blog post after recently launching a project to consider how, and to what extent, depictions of older people in advertising may cause serious or widespread offence or harm.

This article outlines why empathy matters, and how brokers can utilise it to ensure effective and sincere communication. 

The proposals aim to bolster the FCA’s operational resilience framework for firms and seek to establish a consistent, sufficient, and timely framework for reporting operational incidents and material third-party arrangements.

The FCA claim “effective challenge is essential” to Consumer Duty board reports.

This article explores the impact on and consequences for clients of consolidation within the broking market, and key factors which can influence whether consolidators serve to benefit clients, or risk compromising their client relationships, value, and offering.

This article explores steps insurance brokers can take to strike a healthier work-life balance in a fast-paced, high-pressure occupation.