Social media is a part of our everyday lives – but mixing social media and the workplace can be risky. What are the pitfalls you need to be aware of?
CPD and Why it Matters
The Insurance Distribution Directive (IDD) has been in force in the UK since 1 October 2018, bringing with it certain professional knowledge and competence requirements – including the regulatory requirement for insurance distribution staff to record 15 hours’ CPD a year. Is your firm meeting regulatory CPD requirements?
What is Organisational Culture and Why is it Important?
Organisational culture is at the heart of the Senior Managers and Certification Regime (SM&CR) – but what is it and why is the FCA placing so much importance on positive cultures in firms? Nathan Matthews looks at how a positive culture can be embedded across an organisation.
Q1 2019 Summary of FCA Communication Documents
The team at RWA has compiled its quarterly review of the FCA’s communication documents, covering the period from January to March 2019. Have a look at our review if you want keep up to date with the latest FCA documentation.
Complaints Handling – FCA Identifies Areas for Improvement
Complaints handling is one of the eight core knowledge requirements for insurance intermediaries under the IDD and the FCA has highlighted general insurance complaints as a ‘hot topic’ in its March 2019 regulation round-up. Is your firm dealing with complaints effectively?
FCA Prepares for Brexit
In a recent speech, the FCA laid out its preparations for Brexit, including its expectations of firms and the implications for consumers.
Mentorship in the World of #MeToo
Mentorship in the workplace is crucial in developing the confidence and skills of junior employees. However, an alarming and unfortunate by-product of the #MeToo movement has been the suggestion that fear of false sexual harassment allegations may result in a growing divide between men and women in the workplace.
SM&CR: A Practice Focused Perspective
RWA’s Managing Director, Ash Patel, shares a practice focused perspective of the Senior Managers and Certification Regime (SM&CR).
Setting the Agenda
How much time do we spend in meetings? Is it time well-spent? Meetings are an essential part of our working lives, yet they can easily lack direction and lose focus. Nathan Matthews explores how to keep meetings on track and productive.