Blog

The foundations of any successful business are built on acquiring and retaining customers, but how can you achieve this? Deborah Goodman explains why developing personal relationships in business is essential.

Nathan Matthews explains the role non-executive directors (NEDs) play in the governance of a company and the implications that SM&CR will have on their appointment.

A senior vice-president and his colleague have been suspended, pending investigation, after a ‘totally unacceptable’ sexist joke was sent in an email.

Difficult conversations are inevitable – and it’s important to be able to handle them calmly and professionally when they do. Nathan Matthews looks at how difficult conversations can be managed.

How many times have you received an email or important document, only to find it poorly structured and difficult to understand? Formatting documents correctly is a seemingly basic skill that is often overlooked. Jessica Capper looks at some of the pitfalls to avoid when presenting business documents. 

A recent FCA speech explores the role technology has played in dramatically changing the insurance market. This article looks at why firms should also embrace these developments.

Procrastination is said to be the ‘thief of time’. It can result in poor performance and work not being completed when it should be, if at all. How can we avoid procrastination and become more productive?

Statements of Responsibilities, which are required under SM&CR, are a useful and important way of documenting the accountabilities of senior managers. Amy Foster highlights why we need to understand our responsibilities.

The FCA last week banned a former Martins Brokers Ltd broker, Terry Farr, for acting dishonestly and without integrity.

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