The foundations of any successful business are built on acquiring and retaining customers, but how can you achieve this? Deborah Goodman explains why developing personal relationships in business is essential.
The Role of Non-Executive Directors
Nathan Matthews explains the role non-executive directors (NEDs) play in the governance of a company and the implications that SM&CR will have on their appointment.
The Dangers of Inappropriate Emails
A senior vice-president and his colleague have been suspended, pending investigation, after a ‘totally unacceptable’ sexist joke was sent in an email.
Handling Difficult Conversations
Difficult conversations are inevitable – and it’s important to be able to handle them calmly and professionally when they do. Nathan Matthews looks at how difficult conversations can be managed.
Why Good Presentation Matters
How many times have you received an email or important document, only to find it poorly structured and difficult to understand? Formatting documents correctly is a seemingly basic skill that is often overlooked. Jessica Capper looks at some of the pitfalls to avoid when presenting business documents.
Encouraging Innovative Cultures
A recent FCA speech explores the role technology has played in dramatically changing the insurance market. This article looks at why firms should also embrace these developments.
Procrastination is said to be the ‘thief of time’. It can result in poor performance and work not being completed when it should be, if at all. How can we avoid procrastination and become more productive?
Do You Understand Your Responsibilities?
Statements of Responsibilities, which are required under SM&CR, are a useful and important way of documenting the accountabilities of senior managers. Amy Foster highlights why we need to understand our responsibilities.