It has been reported that Lloyd’s of London will introduce a new code of conduct in an effort to address problems with drink and drugs at the 331-year-old insurance market.
FCA Warning to General Insurance Firms
The FCA has issued a ‘Dear CEO’ letter to all authorised general insurance firms setting out their expectations regarding the fair treatment of customers in the manufacture and distribution of insurance products.
Leadership in Times of Change
Organisations need to adapt to survive so a good leader needs to manage change effectively. SM&CR is an example of a regulatory change that leaders will need to be prepared for. Nathan Matthews looks at the importance of strong leadership in times of change.
The Pitfalls of Social Media and the Workplace
Social media is a part of our everyday lives – but mixing social media and the workplace can be risky. What are the pitfalls you need to be aware of?
CPD and Why it Matters
The Insurance Distribution Directive (IDD) has been in force in the UK since 1 October 2018, bringing with it certain professional knowledge and competence requirements – including the regulatory requirement for insurance distribution staff to record 15 hours’ CPD a year. Is your firm meeting regulatory CPD requirements?
What is Organisational Culture and Why is it Important?
Organisational culture is at the heart of the Senior Managers and Certification Regime (SM&CR) – but what is it and why is the FCA placing so much importance on positive cultures in firms? Nathan Matthews looks at how a positive culture can be embedded across an organisation.
Q1 2019 Summary of FCA Communication Documents
The team at RWA has compiled its quarterly review of the FCA’s communication documents, covering the period from January to March 2019. Have a look at our review if you want keep up to date with the latest FCA documentation.
Complaints Handling – FCA Identifies Areas for Improvement
Complaints handling is one of the eight core knowledge requirements for insurance intermediaries under the IDD and the FCA has highlighted general insurance complaints as a ‘hot topic’ in its March 2019 regulation round-up. Is your firm dealing with complaints effectively?