Blog

Welcome to our Blog. Your one stop shop to keep up to date with all the latest goings on!!

Drawing on his experience in the heritage and museums sector, Dr Nathan Matthews looks at the potential of a proposed museum of insurance – including what it might look like and how it will benefit the industry.

The gap analysis model helps learners better understand their weaknesses and the areas in which they need to improve. Evidencing this improvement is crucial, not only for personal and professional development, but from a regulatory perspective too.

The FCA has published its annual report and accounts, looking back on the key pieces of work undertaken throughout the period 2018/19.

When working in a public-facing, customer service role, it is important to be able to recognise when somebody is displaying aggressive behaviour. How can we successfully recognise and deal with challenging customer service situations?

SM&CR introduces more stringent requirements in respect of criminal record checks. What will these involve?  

The team at RWA has compiled its quarterly review of the FCA’s communication documents, covering the period from April to June 2019. Take a look at our review to keep up to date with the latest FCA documentation.

Tom Wood looks at why it’s important for organisations to develop a purpose that thinks about the future.

As he prepares to retire, RWA’s former Compliance Director, Terence Clark, reflects on his 43-year career in financial services and the changes he’s seen.

With the introduction of SM&CR fast approaching for general insurance firms, it is worth considering the FCA’s stance on diversity and inclusion. Does your firm fully understand diversity and inclusion?

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