In this article, we discuss how jargon can be a language barrier for individuals within the industry as well as ways for mitigating jargon from the workplace and communication with customers.
Insurers
Majority of Consumers Experience Price Increases on Renewal
Research published by the Financial Services Consumer Panel reveals that the majority of consumers experience a price increase for their insurance renewal across products, but that 85% of consumers who negotiated renewal price secured a reduction.
Sandwich shop to offer 'seagull insurance' to customers robbed of toasties
A popular sandwich shop in St Andrews, ‘The Cheesy Toast Stack’ is offering an innovative countermeasure which offers protection for consumers against theft by seagulls.
At least $10tn of insurance cover needed to finance net zero, according to report
Joint research published by Howden and Boston Consulting Group (BCG) highlights the crucial role of insurance in enabling the climate transition and warns that significant challenges lay ahead for the sector.
Insurance Customers Working Harder to Shop Around, According to Premium Credit Research
New research suggests that customers are putting more effort into shopping around for better insurance deals. This article highlights some of the key findings.
Distress, inconvenience and delays reasons for at least half of complaints about insurance upheld by FOS
A study conducted by Which? found distress and inconvenience to consumers were recorded in nearly two-thirds of complaints upheld by the Financial Ombudsman Service in 2023, with delays at a five-year high.
Major UK insurance associations unite with National Cyber Security Centre to combat ransomware
The Association of British Insurers (ABI), British Insurance Brokers’ Association (BIBA), International Underwriting Association (IUA) and GCHQ’s National Cyber Security Centre have united in a bid to strengthen UK cyber resilience and reduce ransom payments made by victims of cybercrime.
Claims and engagement boost positive perceptions of insurers, survey finds
An annual insurance customer attitude study by Guidewire reveals that UK policyholders' opinion of the insurance industry, and their relationship with their insurer, become more positive after making a claim, and leads to greater openness and acceptance of digitalisation and innovation within the sector.
Could employers play a key part in boosting the health of the nation’s ailing workforce?
A report by the ABI revealed that the majority of people who used insurance to access vital healthcare services in 2022 did so through workplace schemes. Could employers play a key role in supporting employee health, providing them with access to vital services and easing the social and economic strain caused by the UK’s ailing workforce?