New research suggests that customers are putting more effort into shopping around for better insurance deals. This article highlights some of the key findings.

A study conducted by Which? found distress and inconvenience to consumers were recorded in nearly two-thirds of complaints upheld by the Financial Ombudsman Service in 2023, with delays at a five-year high.

The Association of British Insurers (ABI), British Insurance Brokers’ Association (BIBA), International Underwriting Association (IUA) and GCHQ’s National Cyber Security Centre have united in a bid to strengthen UK cyber resilience and reduce ransom payments made by victims of cybercrime.

An annual insurance customer attitude study by Guidewire reveals that UK policyholders' opinion of the insurance industry, and their relationship with their insurer, become more positive after making a claim, and leads to greater openness and acceptance of digitalisation and innovation within the sector.

A report by the ABI revealed that the majority of people who used insurance to access vital healthcare services in 2022 did so through workplace schemes. Could employers play a key role in supporting employee health, providing them with access to vital services and easing the social and economic strain caused by the UK’s ailing workforce?

The UK has experienced an increase in extreme weather events due to climate change, with flooding becoming a pressing concern for homeowners and businesses across the nation. This article explores steps businesses can take to protect themselves, limit losses and avoid insurance disputes in the event of weather damage.

The average house insurance premium rose by 4% in the last quarter of 2023 after multiple storms hit the UK, according to ABI. Following widespread flooding across the UK last week, it is thought that premiums could rise again.

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