Coronavirus (COVID-19)

The FCA has laid out how firms should handle complaints during the coronavirus pandemic.

Working from home can sometimes be an uphill battle, particularly with childcare and other pressures to balance. Amy Foster explains why employers should show understanding through the Covid-19 pandemic.

The FCA has announced it intends to seek legal clarity on business interruption insurance to resolve doubt for businesses who are facing uncertainty on their claims.

The coronavirus pandemic has resulted in an increase in vulnerability. Kirk Ford explains how the FCA expects firms to consider the needs of customers and show flexibility in their treatment.

How the coronavirus crisis will become a defining moment in the digital transformation of many firms and society in general...

Video calling has been vital in helping us communicate through the coronavirus pandemic – but are we at risk of video call fatigue?

Currently on maternity leave from her role at RWA, Amy Foster explains why it’s important that employers reach out to those on long-term leave during the coronavirus pandemic.

Our lives have been drastically affected by the coronavirus pandemic and we will be feeling its effects for a long time to come. Jessica Capper looks at what the ‘new normal’ might look like post-lockdown.

The coronavirus pandemic has presented a number of unprecedented challenges for businesses, including reputational as well as economic risks. How can businesses navigate the crisis, and what lessons can be learned?