Covid-19 has caused a radical change to our working lives. What impact will the pandemic have on organisational culture in financial services?
Coronavirus (COVID-19)
FCA Sets Out New Guidance on Vulnerable Customers
The FCA has recently set out new best practice guidance to help firms do more to protect vulnerable consumers.
Why Training and Competence Matters
The coronavirus pandemic is giving organisations a ‘chance to think differently’ about what they do, and how, where and when they do it, but how it will affect the way that we train our staff and monitor their competence in the future?
Remote Recruitment
Due to the coronavirus pandemic, many employers are likely to turn to videoconferencing when looking to recruit. How can employers and potential recruits make the most of this new way of interviewing?
Managing Employee Quarantine Periods
Following the recent re-imposition of travel restrictions for those returning from Spain, how can employers manage these quarantine periods?
Where will new business come from?
Traditional business methods, such as networking, word of mouth and visiting clients, have been rocked as a result of the coronavirus pandemic. This will have left many brokers asking the question – where will new business come from?
Getting Back to CPD
As many offices begin to settle down to the “new normal”, there will need to be a renewed focus on ensuring that staff are competent in their roles and continuing to record CPD.
FCA Consulting on Extending Deadlines for the Certification Regime and Conduct Rules
The FCA has published a consultation paper on extending the implementation deadlines for the Certification Regime and Conduct Rules.
High Street - High Footfall?
With high streets beginning to reopen following months of lockdown, many brokers will be either preparing to reopen or readying themselves for an increase in footfall. What are the practical considerations surrounding the return to high street trading?