What does the word ‘vulnerable’ suggest to you? Lisa Powell explores the FCA’s four drivers of vulnerability and the impact of the Covid-19 pandemic.
Starting a New Job in a Global Pandemic
Starting a new job can be daunting at the best of times but particularly so during the current Covid-19 pandemic. RWA’s latest recruit Chloe Morris reflects on her first week at the company.
Should Video Calls be Recorded?
The coronavirus pandemic has resulted in a shift towards home working, meaning that videocalls are becoming a regular feature of our working lives. But should these calls be recorded, and what might be the implications of doing so?
Back to Business - Returning to the Workplace
As many businesses start moving back into the office, Jessica Capper shares her own experience of returning to the workplace.
Fostering Positive Organisational Culture in a Changing World
Covid-19 has caused a radical change to our working lives. What impact will the pandemic have on organisational culture in financial services?
FCA Sets Out New Guidance on Vulnerable Customers
The FCA has recently set out new best practice guidance to help firms do more to protect vulnerable consumers.
Why Training and Competence Matters
The coronavirus pandemic is giving organisations a ‘chance to think differently’ about what they do, and how, where and when they do it, but how it will affect the way that we train our staff and monitor their competence in the future?
Due to the coronavirus pandemic, many employers are likely to turn to videoconferencing when looking to recruit. How can employers and potential recruits make the most of this new way of interviewing?