A report by Which? based on survey of thousands of insurance claimants alleges widespread evidence of significant harm caused by failures in insurers' claims-handling processes, with almost half of claimants experiencing service problems.
FCA Compliance

Approaching monitoring to drive forward good Consumer Duty outcomes- Price & Value
This weeks’ article is the second in a series exploring key takeaways from the FCA’s multi-firm review findings and how firms can approach monitoring to drive forward each of the outcomes under the Duty and evidence this to the regulator.

The insurance industry responds to Labour election win
With a new party set to take control after 14 years of Conservative rule, this article explores the insurance industry’s response to the election result.

Approaching monitoring to drive forward good Consumer Duty outcomes: Products & Services
This article forms the first of a series which will explore how firms can approach and utilise monitoring to drive forward each of the Duty’s outcomes, and evidence this to the regulator.

FCA consult on extending criminal checks for owners and controllers of directly authorised firms
The FCA are consulting on proposals to require criminal/DBS checks to be undertaken for owners and controllers of directly authorised firms in a bid to prevent criminals from owning or controlling regulated firms.

Tips for treating mental health responsibly in ads
This article will highlight things for firms to consider when ensuring that advertisements treat mental health responsibly.

FCA publishes webpage for Principal Firms with OARs
The FCA has published a page ‘Information for Principals with Overseas Appointed Representatives’ containing information outlining additional challenges Principles may face and expectations and practical considerations for OAR oversight.

FCA publishes speech: 'Teamwork: a smart way to tackle financial crime'
The FCA has published a speech delivered by Steve Smart, joint executive director of enforcement and market oversight highlighting the importance of how collaboration and teamwork will play a part in tackling financial crime.