The FCA has published a page ‘Information for Principals with Overseas Appointed Representatives’ containing information outlining additional challenges Principles may face and expectations and practical considerations for OAR oversight.
FCA Compliance
FCA publishes speech: 'Teamwork: a smart way to tackle financial crime'
The FCA has published a speech delivered by Steve Smart, joint executive director of enforcement and market oversight highlighting the importance of how collaboration and teamwork will play a part in tackling financial crime.
Cultivating Inclusive Workplaces in Financial Services: Beyond Pride Month
To mark Pride Month 2024, this article explores how the financial services sector can take meaningful steps to cultivate inclusive, safe, and supportive workplaces, and the importance of doing so for both employees and the customers they serve within the LGBTQ+ community.
8 ways to boost your firm’s operational resilience
This article explores how firms can build operational resilience, why it is important, and how it aligns with other regulatory and ethical obligations.
Navigating Conflicts of Interest: A Decade On from the 2014 FCA Thematic Review
Ten years ago, in May 2014, the FCA published the findings from its thematic review which shed light on inherent conflicts of interest within the business models of many general insurance intermediaries. Conflicts of interest remain a key concern for the regulator; this article outlines how intermediaries can ensure compliance with regulation and treat customers fairly.
Distress, inconvenience and delays reasons for at least half of complaints about insurance upheld by FOS
A study conducted by Which? found distress and inconvenience to consumers were recorded in nearly two-thirds of complaints upheld by the Financial Ombudsman Service in 2023, with delays at a five-year high.
UKGI MD, Nikki Bennett, speaks at amii Summit
Nikki Bennett delivered an insightful speech at this year's Association of Medical Insurers and Intermediaries summit, speaking about Consumer Duty and the importance of supporting vulnerable customers.
Supporting Victims of Economic/Financial Abuse
The FCA recently published a blog written by Joanna Legg, FCA Head of Consumer Policy & Outcomes, calling for more collaboration across the financial services sector in improving the outcomes of victims of domestic and financial abuse. This article looks at the ways in which the insurance industry could play an important part in detecting abuse, providing support to victims, and securing better consumer outcomes.