The FCA has published a customer-focused web page announcing the implementation of the new Consumer Duty.
The Consumer Duty is here – Are firms prepared?
As of 31 July 2023, the Consumer Duty is now in force. The FCA is expecting initiatives for improvement to come from the highest levels and will hold companies, including senior executives and boards, responsible for ensuring positive outcomes for consumers.
FCA Consulting on Guidance for Financial Promotions on Social Media
The FCA is carrying out additional work to revamp existing guidance on tackling illegal and non-complaint financial promotions on social media platforms.
Preparing for the Consumer Duty – Supporting Customers with Characteristics of Vulnerability
The implementation deadline for the new Consumer Duty is now less than two weeks away. This article examines three key questions from the FCA which asks firms what they are doing to support customers with vulnerable characteristics.
FCA issues ‘Dear CEO’ letter For Product Governance and Oversight
The FCA is sending ‘Dear CEO’ letters to selected firms to participate in the second phase of their review of product governance and oversight arrangements.
FCA Publishes Finalised Guidance on Supporting Customers in Financial Difficulty
How will the new guidance affect firms to provide customers with the right support they need through the increased cost of living?
Customer Care as an Outcome of PI Risk Management
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on PI Risk Management.
Consumer Duty Countdown – A Reminder for Firms
There’s just over a month left until the implementation deadline for the new Consumer Duty. Is your business prepared?
The Scope of Your Duty of Care to Your Client: Part 2 - Key Man Insurance
This article, provided by guest authors Robin Wood and Roger Franklin, continues our series looking at an insurance broker’s duty of care and improving the quality of your Professional Indemnity risk management. This week focuses on key man Insurance.