What are the benefits of the gap analysis model? In this article, we focus on identifying knowledge gaps to benefit future development.
FCA Publishes its Business Plan for 2021/22
The FCA has published its business plan for 2021/22, in which it outlines its plans to become more ‘innovative, assertive and adaptive’ and sets out priorities for the year ahead.
FCA Fines LBGI £90m for Misleading Customers
The FCA has issued a £90 million fine – its biggest since 2019 – to LBGI for a failure to ensure that language contained within millions of home insurance renewals communications was clear, fair and not misleading.
FCA Releases Discussion Paper on Diversity and Inclusion
The FCA, Prudential Regulation Authority (PRA) and the Bank of England have released a discussion paper which sets out their plans to improve diversity and inclusion in regulated firms.
Designing an Induction Programme
In this article, we look at how to develop an induction programme and why it is important.
Vulnerable Customers – Taking Practical Action
Earlier this year, the FCA updated its guidance on vulnerable customers. What is the practical action firms should be taking to ensure they are treating vulnerable customers fairly?
FCA Consulting on a New Consumer Duty
The FCA is consulting on a new Consumer Duty, which is aimed at setting clearer and higher expectations for firms’ standards of care towards consumers.
Top Tips for Recording Your CPD
What information should a good CPD record contain? In this article we look at some tips for recording CPD effectively.
Whiplash Reforms to Result in Fall in Car Insurance Premiums
Recent reforms to the whiplash claims process are expected to result in a fall in car insurance premiums, potentially saving drivers up to £35 a year.