Insurance Compliance

Kirk Ford explains the six customer outcomes that the FCA expects firms to meet to achieve the fair treatment of customers.

Most of us have had to adjust to virtual meetings during the Covid-19 pandemic but what extra steps and preparations should you take if you have an important meeting, such as one with the regulator?

The FCA’s test case into whether business interruption insurance policy wordings cover the circumstances experienced during Covid-19 pandemic has reached the Supreme Court. The ruling will provide authoritative guidance on this matter.

If the worst happens and your business becomes unviable, what would you do to ensure an orderly departure from the market? Nathan Matthews explains the benefits of ‘wind-down planning’ to reduce the risk of harm to consumers and the market.

Firms have a responsibility to reasonably ensure staff are ‘fit and proper’ to carry out their roles. What should firms be doing to implement the FCA’s fitness and propriety requirements?

As Covid-19 continues to disrupt our economy and society, the FCA has reminded insurers and insurance intermediaries to review the value of their insurance products by 3 December 2020.

All financial services staff will need to be trained in the Conduct Rules and how the rules apply to their individual roles. What needs to be done to implement effective Conduct Rules training?

As firms continue to navigate their way through the pandemic, Jess Capper examines Operational Resilience and how small decisions can have big consequences in the future.

Managing and understanding the extent of authority and control within a company is a key element of ensuring good corporate governance. Nathan Matthews explores why having a delegated authority chart is an effective way of maintaining oversight and control.