Consultancy Solutions

IG Doors, the South Wales based manufacturer of high-quality composite doors, has become the latest business to sign up the My Development Zone e-Learning platform, which is designed and built by RWA.

The new General Data Protection Regulation (GDPR) comes into force on 25 May 2018, replacing the Data Protection Act (DPA) 1998.

As GDPR will have a significant impact, RWA has prepared a briefing document, which summarises what we know so far and outlines its applicability to the insurance sector.

RWA's CEO, Tom Wood, provides some handy tips on how to maximise productivity and maintain a healthy work / life balance.

It must be, oh, at least 4 weeks since we last mentioned Cyber in ‘Insight’.

Read on, as someone else is now taking an interest...

Don’t wait until the day comes when you have had enough and you finally decide to hang up your boots. Start thinking about your exit now, and take action to maximise potential and minimise risk.

Andrew Linnell outlines the key role that Insurance Brokers play in supporting their clients in the event of a major claim.

  • Aggression - Recognising the signs of aggression
  • Aggression - Dealing with aggressive customers
  • Basic Business Finance - Revenue, Costs, Profit and Loss
  • Basic Business Finance - Trading Accounts and Balance Sheets
  • Choosing a Business Location
  • Conflict Resolution - An Introduction
  • Conflict Resolution - The IBR approach
  • Dealing with Difficult Telephone Calls
  • Dealing with the Media
  • Dealing with Verbal Abuse on the Telephone
  • Efficiency and Productivity
  • Globalisation - An Introduction
  • Grice's Co-operative Principle of Conversation
  • Inclusive Language - Disability
  • Interview Basics - Building Rapport
  • Managing Negative Emotions in the Workplace
  • Planning a Presentation
  • Stock Control

We all have ‘mental health’ – sometimes we’re on top of the world, sometimes life is a drudge. 

Most of the time, we carry on regardless and things tend to smooth themselves out.  We talk to friends, family, and sometimes colleagues, and set the world to rights again.  But what happens when things spiral out of our control and it all becomes too much?

We are pleased to announce that RWA's Our Meeting Recorder iPhone app has had an upgrade and a bit of a facelift. The latest development now allows insurance brokers to take a photograph of their client visit and attach it to the email as further evidence for future use.

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