Conflict in the workplace is something most of us will face at some point in our working lives. Therefore it’s important to be able to deal with – and learn from – these difficult situations.
A stakeholder is a person or entity with an interest in the fortunes of a business, who may have the power to impact on the organisation either negatively or positively. So how can we manage stakeholders?
The Value of Introverts in the Workplace
Diversity comes in many forms. Are there ways in which employers can accommodate the needs of introverts to harness their strengths for the benefit of the organisation?
Why are your staff leaving?
There are many benefits to retaining good employees so it’s useful to understand the reasons why people might want to leave an organisation. Nathan Matthews looks at how to deal with a high staff turnover.
Retirement involves a significant amount of future planning. This is even more crucial if you are a business owner and have employees to consider too. Peter Stokes looks at why retirement planning is so important and how it can be managed.
Handling Difficult Telephone Calls
For those in customer service roles, difficult telephone calls will happen from time to time. No one enjoys these situations, but how can we handle them effectively and professionally?
Gender and Leadership
What makes a person a good leader – their skills and abilities or their gender? Despite preconceptions that still prevail, diversity in leadership should be encouraged, particularly with SM&CR on the horizon...
Thinking Beyond Implementation
SM&CR comes into effect in a few months. The new regime should be treated not just as a list to be ticked off by 9 December 2019 but also as an opportunity to embed genuine cultural change throughout an organisation.
Data Protection Regulator Bares Its Teeth
A year on from the implementation of GDPR, it is clear that the ICO is prepared to use its powers, with significant fines announced for British Airways and Marriott International. Is this a wake-up call for all firms who handle personal data?