A study conducted by Which? found distress and inconvenience to consumers were recorded in nearly two-thirds of complaints upheld by the Financial Ombudsman Service in 2023, with delays at a five-year high.
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Major UK insurance associations unite with National Cyber Security Centre to combat ransomware
The Association of British Insurers (ABI), British Insurance Brokers’ Association (BIBA), International Underwriting Association (IUA) and GCHQ’s National Cyber Security Centre have united in a bid to strengthen UK cyber resilience and reduce ransom payments made by victims of cybercrime.

Claims and engagement boost positive perceptions of insurers, survey finds
An annual insurance customer attitude study by Guidewire reveals that UK policyholders' opinion of the insurance industry, and their relationship with their insurer, become more positive after making a claim, and leads to greater openness and acceptance of digitalisation and innovation within the sector.

New statutory duty on employers to prevent workplace sexual harassment
The Worker Protection Act 2023, (Amendment of Equality Act 2010) received Royal Assent on the 26th October and will come into force on the 27 October 2024.

The FCA Business Plan 2024/25 and Supporting Information
The FCA has set out a programme of work for the final year of its 3-year strategy. The planned programme of work builds on progress made over recent years to become a “more outcomes-based, assertive and data-led regulator”.

UKGI MD Delivers DE&I Speech at Female Alliance in Business Conference
UKGI MD, Nikki Bennett, was invited to speak about diversity, equity and inclusion at the recent Female Alliance in Business conference hosted by the Clear Group.

FCA to review how firms treat customers in vulnerable circumstances
The FCA has announced that it will conduct a review into the action firms are taking to understand and respond to the needs of customers in vulnerable circumstances. It will share its findings by the end of 2024.

The Deadline for International Data Transfer agreements is here: have you updated your contracts and replaced old EU SCCs?
As the Information Commissioner’s Office’s (ICO’s) 21st March deadline for firms to update and amend International Data Transfer contracts is this week, firms should ensure expired EU Standard Contractual Clauses (SCC) have been replaced.

amii appoints UKGI as new compliance partner
The Association of Medical Insurers and Intermediaries (amii) have announced the appointment of UKGI as their compliance partner.