Difficult conversations are inevitable – and it’s important to be able to handle them calmly and professionally when they do. Nathan Matthews looks at how difficult conversations can be managed.
Why Good Presentation Matters
How many times have you received an email or important document, only to find it poorly structured and difficult to understand? Formatting documents correctly is a seemingly basic skill that is often overlooked. Jessica Capper looks at some of the pitfalls to avoid when presenting business documents.
Procrastination is said to be the ‘thief of time’. It can result in poor performance and work not being completed when it should be, if at all. How can we avoid procrastination and become more productive?
Planning a Presentation
When delivering a presentation, effective preparation is essential. What are the key areas to consider when planning a presentation?
Conformity, Leadership and Diversity
A tendency to not challenge the status quo can result in ‘groupthink’. This can be a serious issue in organisations, especially if decision-makers consistently share the same opinions and are unprepared to challenge. Encouraging diversity may be the answer.
Your Customers Expect More Than The Present
The mindset of a customer is more forward-thinking than ever. Is it enough for a business to just deliver a service well, or do they also need to plan ahead to avoid future problems and respond to changes in the market? Tom Wood considers why getting ‘stuck in the present’ may be a risk for businesses.
Leadership and Organisational Culture
The FCA recently held a live panel discussion concerning the role of leaders in transforming culture in the financial services sector. With SM&CR on the horizon, improving conduct and culture is a priority for the regulator.
Increase in Cyber Attacks on UK Firms
Research has indicated that there has been a sharp increase in UK firms reporting cyber attacks in 2019, with many businesses “incorrectly” assuming that they are not at risk. Is your firm prepared to deal with the threat of cyber-crime?
HMRC in ‘Significant Breach’ of Data Protection Rules
HM Revenue and Customs (HMRC) has been found to be in ‘significant breach’ of data protection law by the Information Commissioner’s Office (ICO) and must now delete some five million voice recordings.