This weeks’ article is the third in a series exploring how firms can approach monitoring to drive forward each of the outcomes under the Duty- and evidence this to the regulator. This weeks article will discuss how firms can approach monitoring in relation to the Consumer Understanding outcome.
Consultancy Services

Approaching monitoring to drive forward good Consumer Duty outcomes- Price & Value
This weeks’ article is the second in a series exploring key takeaways from the FCA’s multi-firm review findings and how firms can approach monitoring to drive forward each of the outcomes under the Duty and evidence this to the regulator.

The insurance industry responds to Labour election win
With a new party set to take control after 14 years of Conservative rule, this article explores the insurance industry’s response to the election result.

Approaching monitoring to drive forward good Consumer Duty outcomes: Products & Services
This article forms the first of a series which will explore how firms can approach and utilise monitoring to drive forward each of the Duty’s outcomes, and evidence this to the regulator.

FCA consult on extending criminal checks for owners and controllers of directly authorised firms
The FCA are consulting on proposals to require criminal/DBS checks to be undertaken for owners and controllers of directly authorised firms in a bid to prevent criminals from owning or controlling regulated firms.

FCA publishes webpage for Principal Firms with OARs
The FCA has published a page ‘Information for Principals with Overseas Appointed Representatives’ containing information outlining additional challenges Principles may face and expectations and practical considerations for OAR oversight.

Why brokers could never be displaced by AI
This article will explore why the value of insurance brokers means that they will never be displaced by AI.

Navigating Conflicts of Interest: A Decade On from the 2014 FCA Thematic Review
Ten years ago, in May 2014, the FCA published the findings from its thematic review which shed light on inherent conflicts of interest within the business models of many general insurance intermediaries. Conflicts of interest remain a key concern for the regulator; this article outlines how intermediaries can ensure compliance with regulation and treat customers fairly.