Consultancy Services

An annual insurance customer attitude study by Guidewire reveals that UK policyholders' opinion of the insurance industry, and their relationship with their insurer, become more positive after making a claim, and leads to greater openness and acceptance of digitalisation and innovation within the sector.

The Worker Protection Act 2023, (Amendment of Equality Act 2010) received Royal Assent on the 26th October and will come into force on the 27 October 2024.

The FCA has set out a programme of work for the final year of its 3-year strategy.  The planned programme of work builds on progress made over recent years to become a “more outcomes-based, assertive and data-led regulator”.

UKGI MD, Nikki Bennett, was invited to speak about diversity, equity and inclusion at the recent Female Alliance in Business conference hosted by the Clear Group. 

The FCA has announced that it will conduct a review into the action firms are taking to understand and respond to the needs of customers in vulnerable circumstances. It will share its findings by the end of 2024.

As the Information Commissioner’s Office’s (ICO’s) 21st March deadline for firms to update and amend International Data Transfer contracts is this week, firms should ensure expired EU Standard Contractual Clauses (SCC) have been replaced. 

The Association of Medical Insurers and Intermediaries (amii) have announced the appointment of UKGI as their compliance partner.

We are delighted to have welcomed 5 new members of the UKGI compliance team over the last few months, Anthony McCloskey, Caroline Curran, Emma Sadler, Craig Service, and Robin Knowles.

In this article, former FCA Insurance Supervisor John King shares key points from the ICAEW client money webinar as well as his own insights on the issues arising from client money audits.

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