Mary Fealty, founder of Broadtree Solutions, details why every insurance broker should evaluate their business intelligence practices, and embed solutions that utilise the latest technology.
Spotlight
Contemporaneous evidence and Mike Ashley: what goes down must come up
The recent court case involving Mike Ashley of Sports Direct and his professional advisors should be interesting to brokers for two reasons...
Q2 2017 Summary of FCA Communication Documents
The team at RWA has compiled its quarterly review of the Financial Conduct Authority's communication documents, covering the period from April - June 2017.
If you are an appointed person, or are responsible for compliance within your firm, it is important that you scan through the review, to keep up to date with the latest FCA documentation.
The Financial Ombudsman: Unreasonably reasonable or reasonably unreasonable
In his latest blog, Roger Franklin, head of insurance litigation for Edwin Coe, reflects on the recent judicial review, which has confirmed that the Financial Ombudsman Service has discretion to depart from the relevant law, so that it can do what is fair and reasonable in all the circumstances. But how is that discretion exercised?
RWA IDD Survey – The White Paper
Robin Wood presents RWA's latest white paper, which contains the findings of the recent RWA IDD survey - a must read for every insurance broker.
Loss Adjusters: Claims and Misdemeanours
Loss adjusters are at the heart of the initial investigation of an insurance claim and they play a crucial role in gathering evidence on behalf of insurers.
Given the importance of this stage, which can set the tone for all future dialogue with insurers, it is essential that a party representing the insured is aware of the role played by the adjuster, his rights and obligations, and what can be done to protect a vulnerable policyholder pressed to respond to a detailed investigation immediately following a significant loss.
Adding more value to our client relationships
Introducing RWA Insight - our new online content and thought leadership platform that focuses on the key areas of Insurance Broking, Business Consultancy, Workplace Learning and Human Resources.
Summary of FCA Communication Documents - Q4 2016
As part of our service to the general insurance broking community, we regularly prepare a digest of the most significant publications from the FCA. Given the volume of paperwork they produce, it can sometimes be difficult to see which is the most relevant to our sector.
Client Terms of Business (TOBA's)
A Client TOBA is a very familiar document to us all and these were in existence in many firms long before January 2005, the start of FSA regulation.
The Old Library
Lion Street
Blaenavon
Torfaen
NP4 9QA