Processes

Active listening plays a crucial role for insurance agents. This article outlines the essence of active listening, which goes beyond just hearing and involves understanding the client’s true needs and motivations.

The ICO has published a significant new section on its website outlining detailed new guidance for all firms considering the use of biometric data.

In this article, Laura Roberts discusses the application of Artificial Intelligence (AI) and how it can benefit the wider insurance market.  

When was the last time you wanted to complain, but didn’t? This article discusses why raising a complaint can be an exercise in problem-solving for businesses wanting to improve consumer outcomes.

Project management provides a structured approach to identify, assess, and manage risks throughout a project's life cycle. Ensuring that your team can effectively deliver projects, such as launching a new product or service, can give your firm a competitive advantage, deliver the best possible customer experience, and ensure your staff adhere to regulatory and compliance requirements.

Just as the recruitment market had begun to stabilise after the COVID-19 pandemic with an increase in demand for remote working, UK businesses now face yet more economic uncertainty following the recent announcement of an expected recession. How can businesses navigate recruitment and workforce planning effectively as we start to face these new challenges?

For businesses, social media is an invaluable tool to connect and communicate with existing and potential customers but are you aware of the dangers of not having a social media policy?

International Women’s Day was celebrated on 8^th March, and the theme for this year was gender equality. In this article, Laura Findlay explains the gender pay gap and what the reporting requirements are.

The government has confirmed a four-day bank holiday in June 2022 to mark the Queen's Platinum Jubilee. What do employers need to consider?