People

In the next instalment of our series on diversity and inclusion in the insurance industry, Regine Tse focuses on the protected characteristics of sex and gender reassignment.

Apprenticeships in the insurance industry have emerged to attract, train, and retain the next generation of insurance professionals. With 78% of employers reporting that apprenticeships improved their productivity, how can an apprenticeship programme benefit your firm?

Continuing our series of articles looking at diversity and inclusion in the insurance industry, Regine Tse discusses the protected characteristic of race and highlights factors for consideration in customer interactions.

Last week, we looked at diversity and inclusion in customer services under the Consumer Duty. In this article, we will be looking specifically at disability, one of the nine protected characteristics, and how it can affect a customer’s experience.

Failure to recognise the diverse needs of certain groups can lead to customers receiving poor outcomes. How can customer services staff communicate more effectively to help deliver better outcomes for all?

Inclusive design aims to remove barriers for as many people as possible, not just those with protected characteristics or characteristics of vulnerability. Why is it important for insurance firms to improve accessibility by implementing inclusive design practices throughout their products and services?

A high staff turnover rate can result in a decrease in productivity and an increase in the cost of recruiting and training new employees. Employing a Learning Management System (LMS) can help mitigate this issue and improve overall business performance.

Just as the recruitment market had begun to stabilise after the COVID-19 pandemic with an increase in demand for remote working, UK businesses now face yet more economic uncertainty following the recent announcement of an expected recession. How can businesses navigate recruitment and workforce planning effectively as we start to face these new challenges?

Writing for the MGAA, Tom Wood looks at why the New Year is a good time to focus on L&D to support your business growth.