Aon's latest Global Market Insights Report suggests that remote working can make employees more susceptible to cyber-attacks and highlights the need for heightened cyber security measures. What steps can insurance companies take to safeguard their remote workforce from cyber threats?
People
Diversity and Inclusion in Customer Services - Sex and Gender
In the next instalment of our series on diversity and inclusion in the insurance industry, Regine Tse focuses on the protected characteristics of sex and gender reassignment.
How Apprenticeships Can Create the Next Generation of Insurance Professionals
Apprenticeships in the insurance industry have emerged to attract, train, and retain the next generation of insurance professionals. With 78% of employers reporting that apprenticeships improved their productivity, how can an apprenticeship programme benefit your firm?
Tackling Racial Bias in Customer Services
Continuing our series of articles looking at diversity and inclusion in the insurance industry, Regine Tse discusses the protected characteristic of race and highlights factors for consideration in customer interactions.
How Can Insurance Firms Support Disabled Customers in Pursuing their Financial Objectives?
Last week, we looked at diversity and inclusion in customer services under the Consumer Duty. In this article, we will be looking specifically at disability, one of the nine protected characteristics, and how it can affect a customer’s experience.
Diversity and Inclusion in Customer Services
Failure to recognise the diverse needs of certain groups can lead to customers receiving poor outcomes. How can customer services staff communicate more effectively to help deliver better outcomes for all?
The Importance of Inclusive Design for Insurance Firms
Inclusive design aims to remove barriers for as many people as possible, not just those with protected characteristics or characteristics of vulnerability. Why is it important for insurance firms to improve accessibility by implementing inclusive design practices throughout their products and services?
How the Development Zone Can Help with Employee Retention
A high staff turnover rate can result in a decrease in productivity and an increase in the cost of recruiting and training new employees. Employing a Learning Management System (LMS) can help mitigate this issue and improve overall business performance.
Managing Recruitment and Workforce Planning Through a Recession
Just as the recruitment market had begun to stabilise after the COVID-19 pandemic with an increase in demand for remote working, UK businesses now face yet more economic uncertainty following the recent announcement of an expected recession. How can businesses navigate recruitment and workforce planning effectively as we start to face these new challenges?