Active listening plays a crucial role for insurance agents. This article outlines the essence of active listening, which goes beyond just hearing and involves understanding the client’s true needs and motivations.

Being productive is what many of us strive for. However, being a perfectionist in the workplace can have a negative impact on your productivity. So, what can we do to ensure that our productivity is not being compromised by our need of perfectionism?

Understanding and supporting vulnerable customers is crucial in the insurance industry. It's essential to be able to recognise the characteristics and drivers of vulnerability to ensure fair treatment and appropriate support. This article examines the key principles and strategies to engage with and assist potentially vulnerable individuals.

Neurodiversity encompasses a wide range of neurological differences, including dyslexia, dyspraxia, autism, and ADHD, among others. While these differences bring unique perspectives and talents to the table, they also present distinct challenges, especially in managing finances.

Whilst there has been increased awareness and discussion surrounding mental health in recent years, and conversations once considered taboo are held more openly than ever, there is still work to be done to ensure that everyone feels that they can freely speak about mental health and can reap the benefits of sharing.

The FCA has announced that it will investigate banks, insurers and brokers on the frequency of sexual misconduct and bullying claims and the use of non-disclosure agreements (NDAs) to silence reports.

The insurance and financial sectors have historically, and reputationally, been male dominated. Current statistics highlight a lack of female representation and glaring gaps in pay and seniority, suggesting that diversity and inclusion is still an issue. This article will explore gender inequities within the insurance industry and financial sector, and question what can be done to incite change.

Emotions are inevitably a part of everyday experiences in the workplace, however, sometimes they can negatively affect others around you. In this article, we look at how being able to understand and regulate your emotions, as well as the emotions of others, is an important skill for the world of work.

Password management system NordPass have released their annual report featuring the top 200 most common passwords for 2023. Is yours on the list?

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