Work-life balance has been ranked more important than pay by employees globally, according to an annual international survey.
Human Resources

How to address & improve performance issues: A focus on self-driven solutions
This article explores practical, employee-centric strategies brokers can employ to improve performance, secure sustained professional growth and development, and boost client satisfaction.

The value of empathy for insurance brokers
This article outlines why empathy matters, and how brokers can utilise it to ensure effective and sincere communication.

Consolidation: A threat, or a benefit to the client relationship?
This article explores the impact on and consequences for clients of consolidation within the broking market, and key factors which can influence whether consolidators serve to benefit clients, or risk compromising their client relationships, value, and offering.

How brokers can strike a healthier work-life balance
This article explores steps insurance brokers can take to strike a healthier work-life balance in a fast-paced, high-pressure occupation.

Creating a Habit of Continuous Learning & Development
Finding time to meaningfully engage with learning and development alongside everyday tasks is not easy. This article explores effective strategies for building a sustainable habit of learning and continuous professional growth.

‘Soft Skills’ Every Insurance Broker Should Have
In this article, we explore five essential soft skills that can improve a broker's effectiveness and ultimately lead to greater success.

Supporting Men’s Mental Health in the Workplace
November is Men’s Mental Health Month and, as the new month approaches, it’s important to discuss and reflect on how employers and colleagues can better support men who may be struggling with their mental health.

Reports of non-financial misconduct increase by 72% in three years, according to FCA survey
The number of reported incidents of non-financial misconduct in the financial services sector rose by more than 70% over three years, according to a recent FCA survey.