Human Resources

Work-life balance has been ranked more important than pay by employees globally, according to an annual international survey.

This article explores practical, employee-centric strategies brokers can employ to improve performance, secure sustained professional growth and development, and boost client satisfaction. 

This article outlines why empathy matters, and how brokers can utilise it to ensure effective and sincere communication. 

This article explores the impact on and consequences for clients of consolidation within the broking market, and key factors which can influence whether consolidators serve to benefit clients, or risk compromising their client relationships, value, and offering.

This article explores steps insurance brokers can take to strike a healthier work-life balance in a fast-paced, high-pressure occupation.

Finding time to meaningfully engage with learning and development alongside everyday tasks is not easy. This article explores effective strategies for building a sustainable habit of learning and continuous professional growth.

In this article, we explore five essential soft skills that can improve a broker's effectiveness and ultimately lead to greater success.

November is Men’s Mental Health Month and, as the new month approaches, it’s important to discuss and reflect on how employers and colleagues can better support men who may be struggling with their mental health.

The number of reported incidents of non-financial misconduct in the financial services sector rose by more than 70% over three years, according to a recent FCA survey.

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