Training Services

The foundations of any successful business are built on acquiring and retaining customers, but how can you achieve this? Deborah Goodman explains why developing personal relationships in business is essential.

Difficult conversations are inevitable – and it’s important to be able to handle them calmly and professionally when they do. Nathan Matthews looks at how difficult conversations can be managed.

By adopting the right attitude towards CPD, you will be well placed to maintain competence and develop in your role. Design and Content Assistant, Jessica Capper, reflects on how recording CPD has benefited her and helped her progress in the first six months of her role at RWA.

Giving a presentation can be a nerve-wracking experience, yet it is something that most of us will face at some point during our working lives. Here are some tips for overcoming nervousness when giving a presentation.

Handling criticism is not easy. Whether giving or receiving criticism, it’s important to be able to deal with it positively. Nathan Matthews explains how, with the right attitude, criticism can be viewed as an opportunity to grow.

The Insurance Distribution Directive (IDD) has been in force in the UK since 1 October 2018, bringing with it certain professional knowledge and competence requirements – including the regulatory requirement for insurance distribution staff to record 15 hours’ CPD a year. Is your firm meeting regulatory CPD requirements?

RWA IDD / T&C Scheme Specialist, Nicola Mathias, explains how the Aviva Development Zone can help brokers get to grips with the IDD.

Tom Wood, provides some handy tips on how to maximise productivity and maintain a healthy work / life balance.

I have no issue with any individual who wishes to better themselves and take a path of formal study, but it should be relevant to their day to day activities and provide a direct benefit to them and you as the employer (after all, you may well be paying for it), rather than ticking any sort of box.

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