Training Services

The term ‘competent’ is frequently used – but how many people actually understand what it means? Robin Wood explains training and competence.

For those in customer service roles, difficult telephone calls will happen from time to time. No one enjoys these situations, but how can we handle them effectively and professionally?

The foundations of any successful business are built on acquiring and retaining customers, but how can you achieve this? Deborah Goodman explains why developing personal relationships in business is essential.

Difficult conversations are inevitable – and it’s important to be able to handle them calmly and professionally when they do. Nathan Matthews looks at how difficult conversations can be managed.

By adopting the right attitude towards CPD, you will be well placed to maintain competence and develop in your role. Design and Content Assistant, Jessica Capper, reflects on how recording CPD has benefited her and helped her progress in the first six months of her role at RWA.

Giving a presentation can be a nerve-wracking experience, yet it is something that most of us will face at some point during our working lives. Here are some tips for overcoming nervousness when giving a presentation.

Handling criticism is not easy. Whether giving or receiving criticism, it’s important to be able to deal with it positively. Nathan Matthews explains how, with the right attitude, criticism can be viewed as an opportunity to grow.

The Insurance Distribution Directive (IDD) has been in force in the UK since 1 October 2018, bringing with it certain professional knowledge and competence requirements – including the regulatory requirement for insurance distribution staff to record 15 hours’ CPD a year. Is your firm meeting regulatory CPD requirements?

RWA IDD / T&C Scheme Specialist, Nicola Mathias, explains how the Aviva Development Zone can help brokers get to grips with the IDD.

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