Chloe Morris explores effective ways to overcome ‘telephone anxiety’ and how to make phone calls with confidence.
Are we too set in our ways to learn?
CPD is not a one-off event – it’s important, for the sake of ourselves and our clients, that we keep our knowledge up-to-date.
CPD – Don’t Leave it Until the Last Moment!
Have you completed your CPD hours for this year? Avoid a last-minute rush and prioritise your professional development sooner rather than later.
The IDD - A Year On
Almost a year since the Insurance Distribution Directive (IDD) came into force for insurance intermediaries, are firms meeting their training requirements?
RWA Launches New International Trade Learning Platform
With Brexit on the horizon and at a time when many UK businesses are getting involved in importing and exporting, there has never been a greater need for better education in trade and export. Trade & Export Online, RWA’s new online learning platform, is the ideal solution for those who work in the areas of import and export, provide advice to clients who import and export, or those who may wish to start trading overseas.
Is your team getting the most out of their CPD?
CPD is a regulatory requirement for staff at all levels in the insurance distribution chain and meaningful learning and development can have huge benefits for teams and individuals. Jessica Capper takes a look at what you can do to ensure your team is making the most of the CPD they are undertaking.
Training and Competence
The term ‘competent’ is frequently used – but how many people actually understand what it means? Robin Wood explains training and competence.
Handling Difficult Telephone Calls
For those in customer service roles, difficult telephone calls will happen from time to time. No one enjoys these situations, but how can we handle them effectively and professionally?
The Art of Client Relationship Management
The foundations of any successful business are built on acquiring and retaining customers, but how can you achieve this? Deborah Goodman explains why developing personal relationships in business is essential.