Training Services

Almost a year since the Insurance Distribution Directive (IDD) came into force for insurance intermediaries, are firms meeting their training requirements?

With Brexit on the horizon and at a time when many UK businesses are getting involved in importing and exporting, there has never been a greater need for better education in trade and export. Trade & Export Online, RWA’s new online learning platform, is the ideal solution for those who work in the areas of import and export, provide advice to clients who import and export, or those who may wish to start trading overseas.

CPD is a regulatory requirement for staff at all levels in the insurance distribution chain and meaningful learning and development can have huge benefits for teams and individuals. Jessica Capper takes a look at what you can do to ensure your team is making the most of the CPD they are undertaking.

The term ‘competent’ is frequently used – but how many people actually understand what it means? Robin Wood explains training and competence.

For those in customer service roles, difficult telephone calls will happen from time to time. No one enjoys these situations, but how can we handle them effectively and professionally?

The foundations of any successful business are built on acquiring and retaining customers, but how can you achieve this? Deborah Goodman explains why developing personal relationships in business is essential.

Difficult conversations are inevitable – and it’s important to be able to handle them calmly and professionally when they do. Nathan Matthews looks at how difficult conversations can be managed.

By adopting the right attitude towards CPD, you will be well placed to maintain competence and develop in your role. Design and Content Assistant, Jessica Capper, reflects on how recording CPD has benefited her and helped her progress in the first six months of her role at RWA.

Giving a presentation can be a nerve-wracking experience, yet it is something that most of us will face at some point during our working lives. Here are some tips for overcoming nervousness when giving a presentation.

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