e-Learning

Cross-departmental collaboration is an important shared-skill, offering many benefits to businesses, but how can you encourage a culture of collaboration?

This month our course catalogue has continued to grow with 21 new courses added to the library...

GDPR – Barely a day goes by without these four letters getting a mention!

Let's take a breath. Let's do this steadily, methodically and at a pace that ensures no one has to panic…

The course catalogue just keeps on growing on My Development Zone - 25 new online courses are now available!

As a regulated business, knowing where your T&C red flags are is important. But for many businesses, the process of identification is as similarly hit-and-miss as the Minesweeper game, combining an element of skill, with a fair amount of guesswork...

IG Doors, the South Wales based manufacturer of high-quality composite doors, has become the latest business to sign up the My Development Zone e-Learning platform, which is designed and built by RWA.

Kelliher Insurance Group has appointed RWA to deliver the Aviva Development Zone e-Learning platform as part of its ongoing staff training and competence programme. 

  • Aggression - Recognising the signs of aggression
  • Aggression - Dealing with aggressive customers
  • Basic Business Finance - Revenue, Costs, Profit and Loss
  • Basic Business Finance - Trading Accounts and Balance Sheets
  • Choosing a Business Location
  • Conflict Resolution - An Introduction
  • Conflict Resolution - The IBR approach
  • Dealing with Difficult Telephone Calls
  • Dealing with the Media
  • Dealing with Verbal Abuse on the Telephone
  • Efficiency and Productivity
  • Globalisation - An Introduction
  • Grice's Co-operative Principle of Conversation
  • Inclusive Language - Disability
  • Interview Basics - Building Rapport
  • Managing Negative Emotions in the Workplace
  • Planning a Presentation
  • Stock Control
Some businesses believe staff training is only warranted when there is an identifiable need.
This ‘problem / solution’ model requires the business to first encounter a problem, before searching for the solution.
But what if you never had to go through the problem phase at all?

Get RWA Insight In Your Inbox

Regular business news and commentary delivered direct to your inbox each week. Sign up here