e-Learning

As a regulated business, knowing where your T&C red flags are is important. But for many businesses, the process of identification is as similarly hit-and-miss as the Minesweeper game, combining an element of skill, with a fair amount of guesswork...

IG Doors, the South Wales based manufacturer of high-quality composite doors, has become the latest business to sign up the My Development Zone e-Learning platform, which is designed and built by RWA.

Kelliher Insurance Group has appointed RWA to deliver the Aviva Development Zone e-Learning platform as part of its ongoing staff training and competence programme. 

• Aggression - Recognising the signs of aggression
• Aggression - Dealing with aggressive customers
• Basic Business Finance - Revenue, Costs, Profit and Loss
• Basic Business Finance - Trading Accounts and Balance Sheets
• Choosing a Business Location
• Conflict Resolution - An Introduction
• Conflict Resolution - The IBR approach
• Dealing with Difficult Telephone Calls
• Dealing with the Media
• Dealing with Verbal Abuse on the Telephone
• Efficiency and Productivity
• Globalisation - An Introduction
• Grice's Co-operative Principle of Conversation
• Inclusive Language - Disability
• Interview Basics - Building Rapport
• Managing Negative Emotions in the Workplace
• Planning a Presentation
• Stock Control

19 new courses have been added to the Development Zone:

• Accuracy - The Importance Of...
• Dealing with Rejection in the Workplace
• Employment Rights - A Basic Introduction
• Inclusive Language - Introduction
• Language and Power Relationships
• Motivation in the Workplace
• Negotiation - Introduction
• Occupational Language
• PEST Analysis
• Production Methods - An Introduction
• Retaining Good Employees
• Sexism in Language
• Staff Organisational Structures
• Staff Recruitment - A Basic Introduction
• STAR Interview Technique
• Strategic Planning - Introduction
• Workplace Communication - Introduction
• Writing an Advertisement
• Writing Instructional Text

In light of the recent ransomware cyber attacks, Terence Clark provides an overview of the key topics each firm must consider in order to get to grips with their cyber risks.

Training: Basic English Grammar - Conjunctions, Prepositions, Determiners, Basic English Grammar - Pronouns, Basic Graphology, Conversation - Introduction to Spoken English, Conversation - Politeness, Conversation Structure, Gender and Conversation, Health & Safety - Risk and the Workplace, Semantics - Denotation & Connotation, Semantics - Similes and Metaphors, Spoken English - Accents and Dialects, SWOT Analysis, Thinking about starting a business, English - What is Face?, English - Writing A Formal Letter, Working with Display Screen Equipment - An Employer's Guideystem.

New Courses: Achieving a Work-Life Balance, Basic English Grammar - Adjectives, Basic English Grammar - Nouns, Basic English Grammar - Verbs, Communication in Challenging Circumstances, Handling Criticism, Management Standards - Dealing with work-related stress, Managing Personal Finances, Mental Health and Well-being at Work, New and Expectant Mothers, Social Media 1 - Introduction to Social Media, Social Media 2 - Considerations for Employees, Social Media 3 - Considerations for Employers, Social Media 4 - Setting a Social Media Policy, Stress.