This month our course catalogue has continued to grow with 21 new courses added to the library...
e-Learning
Introducing the Aviva Development Zone GDPR pathway
GDPR – Barely a day goes by without these four letters getting a mention!
Let's take a breath. Let's do this steadily, methodically and at a pace that ensures no one has to panic…
More courses added to My Development zone
The course catalogue just keeps on growing on My Development Zone - 25 new online courses are now available!
T&C Red Flags – Are you a Minesweeper?
As a regulated business, knowing where your T&C red flags are is important. But for many businesses, the process of identification is as similarly hit-and-miss as the Minesweeper game, combining an element of skill, with a fair amount of guesswork...
IG Doors adds value with Welsh made workplace e-Learning solution
IG Doors, the South Wales based manufacturer of high-quality composite doors, has become the latest business to sign up the My Development Zone e-Learning platform, which is designed and built by RWA.
Kelliher Insurance Group opts for Aviva Development Zone
Kelliher Insurance Group has appointed RWA to deliver the Aviva Development Zone e-Learning platform as part of its ongoing staff training and competence programme.
More courses added to My Development zone
- Aggression - Recognising the signs of aggression
- Aggression - Dealing with aggressive customers
- Basic Business Finance - Revenue, Costs, Profit and Loss
- Basic Business Finance - Trading Accounts and Balance Sheets
- Choosing a Business Location
- Conflict Resolution - An Introduction
- Conflict Resolution - The IBR approach
- Dealing with Difficult Telephone Calls
- Dealing with the Media
- Dealing with Verbal Abuse on the Telephone
- Efficiency and Productivity
- Globalisation - An Introduction
- Grice's Co-operative Principle of Conversation
- Inclusive Language - Disability
- Interview Basics - Building Rapport
- Managing Negative Emotions in the Workplace
- Planning a Presentation
- Stock Control
Does Your Business Benefit From Staff Training?
Some businesses believe staff training is only warranted when there is an identifiable need.
This ‘problem / solution’ model requires the business to first encounter a problem, before searching for the solution.
But what if you never had to go through the problem phase at all?
19 New Courses Added to Development Zone
19 new courses have been added to the Development Zone:
- Accuracy - The Importance Of...
- Dealing with Rejection in the Workplace
- Employment Rights - A Basic Introduction
- Inclusive Language - Introduction
- Language and Power Relationships
- Motivation in the Workplace
- Negotiation - Introduction
- Occupational Language
- PEST Analysis
- Production Methods - An Introduction
- Retaining Good Employees
- Sexism in Language
- Staff Organisational Structures
- Staff Recruitment - A Basic Introduction
- STAR Interview Technique
- Strategic Planning - Introduction
- Workplace Communication - Introduction
- Writing an Advertisement
- Writing Instructional Text
The Old Library
Lion Street
Blaenavon
Torfaen
NP4 9QA