Competency is an industry buzzword used whenever compliance issues are raised. But what is it and how can it be assessed? Kate Foreman explains.
The customer is always right, except for when they are wrong
Having the ability to take a step back, remain calm, and most importantly, avoid making it personal, can make all the difference towards a successful resolution.
The coming of age of the digital open badge
IBM recently announced that they had issued their millionth open badge; a phenomenal achievement and one which highlights the increasing acceptance of micro-credentials.
New courses available on the Development Zone
The Development Zone course design team has been hard at work adding new learning material to our ever-growing course catalogue.
Course of the month for July - Religion and the Workplace
Robin Wood reflects on the Development Zone's course of the month for July, which focusses on 'Religion in the Workplace - Accommodating Religious Beliefs'.
What price do you put on staff development?
Employee development is not a consumable, it is an investment.
Help shape the future of your organisation with on-demand learning
Restricting training to role-specific responsibilities makes perfect sense; why would you offer staff training on topics not directly related to their role? Well, for many organisations, the answer lies in the value of broad staff experience and their ability to draw from a wide knowledge base.
My Development Zone Scoops Digital Award
RWA is proud to announce that the e-Learning platform, My Development Zone, won the ‘Best Use of Technology within Education’ award at the Wales Online Digital Awards 2018.