Chloe Morris explores effective ways to overcome ‘telephone anxiety’ and how to make phone calls with confidence.
e-Learning

Gamification – ‘Every Day is a School Day’
‘Gamification’ is a term that makes some educationalists recoil in horror! Tim Smith reappraises the concept and looks at how, in the right context, having a competitive streak can aid the learning process.

From Trainer to Curator
Curating learning material is a useful way to manage your team’s CPD. Tim Smith explains how the content and tools on the Development Zone can help supervisors enhance learner engagement.

Blended Learning – the Future of Workplace Training?
Tim Smith explores the changing nature of learning and development and how the new videoconferencing feature on the Development Zone can help brokers enhance their online training.

Help Your Team Make the Most of Training and Development Time
Tim Smith explores ways in which T&C supervisors can use Development Zone to monitor the performance of their teams and help learners make the most of their training and development time.

Finding a Learning Style that Works
What learning style works for you? Tim Smith explores improvements to the way content can be delivered on the Development Zone.

Are you meeting Continuing Professional Development requirements?
Can you believe that it's been nearly two years since the broking world was changed by the requirements of the Insurance Distribution Directive? Tim Smith looks at how the Development Zone can help firms meet their CPD requirements.

Starting a New Job in a Global Pandemic
Starting a new job can be daunting at the best of times but particularly so during the current Covid-19 pandemic. RWA’s latest recruit Chloe Morris reflects on her first week at the company.

A New Look for the Development Zone
RWA’s e-learning team has been busy making improvements to the Development Zone. Tim Smith explains the exciting new features launched this week.