A reflective statement is an important part of the learning and development process for brokers. In this article, Nicola Mathias highlights why they are necessary and suggests what you may want to include in your reflective statement, when completing your Development Zone CPD record.

The Easter holidays may have drawn to a close, but with more bank holidays – and a royal coronation – soon approaching, it is important to remember not to let our guard down when it comes to cybersecurity. 

Cognitive biases can affect our judgment, which if not managed properly, can negatively impact decisions, including those we make when managing our continued professional development. This article examines the types of cognitive biases to be aware of and how they can be mitigated.

Training has already come a long way in recent years, but how is the shift in focus to consumer outcomes, under the new Consumer Duty, likely to affect learning and development going forward?

Following feedback from our users, we’re updating the way course completions are recognised on the new Development Zone platform.

RWA Learning, which provides the Aviva Development Zone, is excited to announce a major upgrade to its award-nominated e-learning system.

Most people will have come across the terms, “micro” and “macro” learning, but what is the difference? This article examines how these training structures can improve the learner journey.

A high staff turnover rate can result in a decrease in productivity and an increase in the cost of recruiting and training new employees. Employing a Learning Management System (LMS) can help mitigate this issue and improve overall business performance.

The insurance industry is complex and ever-changing. Onboarding new employees can be a daunting task. However, with the advent of e-learning systems, the process of onboarding has become much more efficient and effective. In this article, we will explore how insurance firms can benefit from using the Development Zone to onboard new employees.

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