Learning and Development

As a regulated business, knowing where your T&C red flags are is important. But for many businesses, the process of identification is as similarly hit-and-miss as the Minesweeper game, combining an element of skill, with a fair amount of guesswork...

Tom Wood, provides some handy tips on how to maximise productivity and maintain a healthy work / life balance.

• Aggression - Recognising the signs of aggression
• Aggression - Dealing with aggressive customers
• Basic Business Finance - Revenue, Costs, Profit and Loss
• Basic Business Finance - Trading Accounts and Balance Sheets
• Choosing a Business Location
• Conflict Resolution - An Introduction
• Conflict Resolution - The IBR approach
• Dealing with Difficult Telephone Calls
• Dealing with the Media
• Dealing with Verbal Abuse on the Telephone
• Efficiency and Productivity
• Globalisation - An Introduction
• Grice's Co-operative Principle of Conversation
• Inclusive Language - Disability
• Interview Basics - Building Rapport
• Managing Negative Emotions in the Workplace
• Planning a Presentation
• Stock Control

19 new courses have been added to the Development Zone:

• Accuracy - The Importance Of...
• Dealing with Rejection in the Workplace
• Employment Rights - A Basic Introduction
• Inclusive Language - Introduction
• Language and Power Relationships
• Motivation in the Workplace
• Negotiation - Introduction
• Occupational Language
• PEST Analysis
• Production Methods - An Introduction
• Retaining Good Employees
• Sexism in Language
• Staff Organisational Structures
• Staff Recruitment - A Basic Introduction
• STAR Interview Technique
• Strategic Planning - Introduction
• Workplace Communication - Introduction
• Writing an Advertisement
• Writing Instructional Text

Training: Basic English Grammar - Conjunctions, Prepositions, Determiners, Basic English Grammar - Pronouns, Basic Graphology, Conversation - Introduction to Spoken English, Conversation - Politeness, Conversation Structure, Gender and Conversation, Health & Safety - Risk and the Workplace, Semantics - Denotation & Connotation, Semantics - Similes and Metaphors, Spoken English - Accents and Dialects, SWOT Analysis, Thinking about starting a business, English - What is Face?, English - Writing A Formal Letter, Working with Display Screen Equipment - An Employer's Guideystem.

New Courses: Achieving a Work-Life Balance, Basic English Grammar - Adjectives, Basic English Grammar - Nouns, Basic English Grammar - Verbs, Communication in Challenging Circumstances, Handling Criticism, Management Standards - Dealing with work-related stress, Managing Personal Finances, Mental Health and Well-being at Work, New and Expectant Mothers, Social Media 1 - Introduction to Social Media, Social Media 2 - Considerations for Employees, Social Media 3 - Considerations for Employers, Social Media 4 - Setting a Social Media Policy, Stress.

I have no issue with any individual who wishes to better themselves and take a path of formal study, but it should be relevant to their day to day activities and provide a direct benefit to them and you as the employer (after all, you may well be paying for it), rather than ticking any sort of box.

"RWA pioneers new innovative workplace e-learning solution." My Development Zone has been featured in an article in the March 2017 edition of Chamber Chat from the South Wales Chamber of Commerce.