Learning and Development

CPD is a regulatory requirement for staff at all levels in the insurance distribution chain and meaningful learning and development can have huge benefits for teams and individuals. Jessica Capper takes a look at what you can do to ensure your team is making the most of the CPD they are undertaking.

The term ‘competent’ is frequently used – but how many people actually understand what it means? Robin Wood explains training and competence.

The gap analysis model helps learners better understand their weaknesses and the areas in which they need to improve. Evidencing this improvement is crucial, not only for personal and professional development, but from a regulatory perspective too.

How many times have you received an email or important document, only to find it poorly structured and difficult to understand? Formatting documents correctly is a seemingly basic skill that is often overlooked. Jessica Capper looks at some of the pitfalls to avoid when presenting business documents. 

By adopting the right attitude towards CPD, you will be well placed to maintain competence and develop in your role. Design and Content Assistant, Jessica Capper, reflects on how recording CPD has benefited her and helped her progress in the first six months of her role at RWA.

The Insurance Distribution Directive (IDD) has been in force in the UK since 1 October 2018, bringing with it certain professional knowledge and competence requirements – including the regulatory requirement for insurance distribution staff to record 15 hours’ CPD a year. Is your firm meeting regulatory CPD requirements?

Research suggests that three-quarters of the UK workforce are unclear on the skills their employer requires them to have. However, under SM&CR, firms must take responsibility for their staff being fit and proper and must know and be able to show who does what.

From January 2019, Aviva Development Zone users will notice some improvements to the monthly assessments. 

Minutes form a crucial part of the 'memory' of an organisation and there is a legal requirement for them to be taken in some circumstances. Here is a useful guide on effective minute taking...