Learning and Development

A reflective statement is an important part of the learning and development process for brokers. In this article, Nicola Mathias highlights why they are necessary and suggests what you may want to include in your reflective statement, when completing your Development Zone CPD record.

The Easter holidays may have drawn to a close, but with more bank holidays – and a royal coronation – soon approaching, it is important to remember not to let our guard down when it comes to cybersecurity. 

Learning and Development professionals play a crucial role in ensuring that insurance firms remain competitive and compliant by developing the knowledge and skills of their employees. Although CPD is a requirement for insurance firms it can offer many additional benefits for insurance firms. In this article, we look at 5 benefits Learning and Development professionals bring to insurance firms.

In the competitive insurance industry, firms face constant challenges to meet the demands of customers and offer innovative products and services. To achieve this, insurance firms require skilled and knowledgeable employees. Blended learning offers a flexible way to ensure employees are up to date with the latest technologies and trends to give your firm a competitive advantage.

Cognitive biases can affect our judgment, which if not managed properly, can negatively impact decisions, including those we make when managing our continued professional development. This article examines the types of cognitive biases to be aware of and how they can be mitigated.

The Consumer Duty will require a significant shift in culture and behaviour for all insurance intermediaries. Senior Management will need to drive the changes forward and set the tone from the top, embedding the cultural shift within the firm’s values and behaviours.

Insurance firms must evaluate their training to analyse the success of training programmes. This includes two key areas: training outcomes, which measure desired results, and training effectiveness, which monitors engagement and learning progress. In this article, we explain how firms can measure the success of training programmes.

Introducing inclusive hiring practices is a good first step to creating a diverse workforce. But how can businesses ensure they create a culture of inclusivity that builds trust, provides employees with a sense of belonging, and helps to retain diverse talent?

For senior management in the insurance sector, promoting and investing in upskilling should be a top priority. It is vital to make learning and development an integral part of the company culture, prioritised by leaders and consistently communicated as a key value.

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