The gap analysis approach to learning measures what you know, but more importantly, what you don't know.
Learning and Development
Get to grips with the IDD
RWA IDD / T&C Scheme Specialist, Nicola Mathias, explains how the Aviva Development Zone can help brokers get to grips with the IDD.
Enjoy the break, you’ve earned it
We all know it is important to take a break from work, yet with the speed in which the world is digitally transforming, it is also getting harder to switch off from the workplace to make this easier.
What is competency?
Competency is an industry buzzword used whenever compliance issues are raised. But what is it and how can it be assessed? Kate Foreman explains.
The customer is always right, except for when they are wrong
Having the ability to take a step back, remain calm, and most importantly, avoid making it personal, can make all the difference towards a successful resolution.
The coming of age of the digital open badge
IBM recently announced that they had issued their millionth open badge; a phenomenal achievement and one which highlights the increasing acceptance of micro-credentials.
New courses available on the Development Zone
The Development Zone course design team has been hard at work adding new learning material to our ever-growing course catalogue.
Course of the month for July - Religion and the Workplace
Robin Wood reflects on the Development Zone's course of the month for July, which focusses on 'Religion in the Workplace - Accommodating Religious Beliefs'.