Learning and Development

How many times have you received an email or important document, only to find it poorly structured and difficult to understand? Formatting documents correctly is a seemingly basic skill that is often overlooked. Jessica Capper looks at some of the pitfalls to avoid when presenting business documents. 

By adopting the right attitude towards CPD, you will be well placed to maintain competence and develop in your role. Design and Content Assistant, Jessica Capper, reflects on how recording CPD has benefited her and helped her progress in the first six months of her role at RWA.

The Insurance Distribution Directive (IDD) has been in force in the UK since 1 October 2018, bringing with it certain professional knowledge and competence requirements – including the regulatory requirement for insurance distribution staff to record 15 hours’ CPD a year. Is your firm meeting regulatory CPD requirements?

Research suggests that three-quarters of the UK workforce are unclear on the skills their employer requires them to have. However, under SM&CR, firms must take responsibility for their staff being fit and proper and must know and be able to show who does what.

From January 2019, Aviva Development Zone users will notice some improvements to the monthly assessments. 

Minutes form a crucial part of the 'memory' of an organisation and there is a legal requirement for them to be taken in some circumstances. Here is a useful guide on effective minute taking...

Report writing is a much-needed skill in the workplace, but it can be hard to know where to begin. Nathan Matthews explains the key stages of putting together a well-written report.

The Aviva Development Zone team is proud to announce a new Job Specification and Appraisal facility, ‘My Role’.

With the Insurance Distribution Directive about to come into effect, it feels like a good time to analyse the results of the baseline knowledge of UK insurance brokers on the market and IDD itself.