Minutes form a crucial part of the 'memory' of an organisation and there is a legal requirement for them to be taken in some circumstances. Here is a useful guide on effective minute taking...
Learning and Development
How to Write a Report
Report writing is a much-needed skill in the workplace, but it can be hard to know where to begin. Nathan Matthews explains the key stages of putting together a well-written report.
New Job Specification and Appraisal feature launched on Aviva Development Zone.
The Aviva Development Zone team is proud to announce a new Job Specification and Appraisal facility, ‘My Role’.
Aviva Development Zone: Making an impact on IDD
With the Insurance Distribution Directive about to come into effect, it feels like a good time to analyse the results of the baseline knowledge of UK insurance brokers on the market and IDD itself.
Bridging the gap. Embracing self-discovery through e-Learning
The gap analysis approach to learning measures what you know, but more importantly, what you don't know.
Get to grips with the IDD
RWA IDD / T&C Scheme Specialist, Nicola Mathias, explains how the Aviva Development Zone can help brokers get to grips with the IDD.
Enjoy the break, you’ve earned it
We all know it is important to take a break from work, yet with the speed in which the world is digitally transforming, it is also getting harder to switch off from the workplace to make this easier.
What is competency?
Competency is an industry buzzword used whenever compliance issues are raised. But what is it and how can it be assessed? Kate Foreman explains.
The customer is always right, except for when they are wrong
Having the ability to take a step back, remain calm, and most importantly, avoid making it personal, can make all the difference towards a successful resolution.